Patient Access Schedule Agent

🔥 7 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $20 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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UMass Memorial Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1884

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $4.7M Grant on 2022-12

Healthcare • Healthcare Insurance

UMass Memorial Health is a comprehensive health system located in Massachusetts. It serves as the clinical partner of UMass Chan Medical School and offers a wide range of healthcare services across its network of hospitals, including UMass Memorial Medical Center, Harrington Hospital, HealthAlliance-Clinton Hospital, Marlborough Hospital, and Milford Regional. The health system provides services in cancer care, diabetes, emergency and heart care, orthopedics, and more. It also offers behavioral health services and community health initiatives. UMass Memorial Health is renowned for its innovative clinical trials in oncology and has been recognized for its excellence in cancer programs. It serves as the exclusive healthcare provider for the Worcester Red Sox and offers extensive resources for patients, including financial counseling, price estimator tools, and various patient support services.

📋 Description

• Handle incoming phone calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses • Make outbound calls to patients to schedule specialist and subspecialist appointments • Collect and update patient demographics, insurance information, and account guarantor details • Collect patient liabilities before or on the date of service, as appropriate • Secure outside medical records based on appointment visit type • Schedule in-office procedures and procedure rooms • Apply knowledge of treatment areas and the priority and sequence of procedures, tests, and primary care services • Prioritize visits and services to optimize use of clinical staff, patients' time, equipment, and facilities • Attend required meetings, conferences, and seminars • Demonstrate quality improvement in daily operations • Perform other similar and related duties as required or directed

🎯 Requirements

• High school diploma • English speaking, reading and writing skills • Strong intrapersonal and communication skills • Previous scheduling and/or phone customer services experience preferred • Previous experience in a health care organization preferred • Bilingual speaking, reading, and writing skills preferred • Regular, reliable, and predictable attendance • Compliance with departmental policies, procedures, health and safety regulations, and requirements

🏖️ Benefits

• Potential signing bonus, subject to eligibility • Compensation for part-time or reduced schedules prorated based on scheduled weekly hours • Union representation through SHARE (State Healthcare and Research Employees)