Supervisor, Patient Access – CAT

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hanger, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1861

💼 Consulting

🏭 Manufacturing

🏥 Healthcare

Consulting • Manufacturing • Healthcare

Hanger, Inc. is a purpose-driven company that focuses on empowering human potential by providing advanced orthotic and prosthetic services and solutions. With a commitment to clinical research, innovation, and exceptional customer service, Hanger operates 925 patient care clinics nationwide and is supported by 6,400 employees dedicated to moving lives forward. The company treats approximately one million patients annually, showcasing its significant impact in the healthcare sector.

📋 Description

• Oversee Patient Access staff in one or more clinics • Ensure patients, families, caretakers, and referrals feel welcomed and supported through best-in-class customer service • Support clinicians and monitor documentation, patient outcomes, and Net Promoter Scores (NPS) • Enforce compliance and adherence to workflow processes • Oversee daily documentation and compliance with internal controls and HIPAA Privacy Rules • Review clinical documentation to meet payer requirements • Communicate payer updates, issues, or potential concerns to the Area Manager, Patient Access • Support standardized WIP management processes • Build, lead, and retain a high-performing administrative team • Partner with Talent Acquisition to fill staff vacancies with qualified Patient Access Coordinators • Train, coach, and develop team members; deliver regular performance feedback and annual reviews • Foster an engaging work environment that enhances employee satisfaction and patient experience • Drive effective use of front office systems and technology, including new tools to improve work processes • Monitor and enforce consolidated workflows, reporting issues to the Area Manager, Patient Access • Ensure Patient Access Coordinators deliver exceptional patient experiences • Travel to assigned clinics up to 80% of the time • Oversee and review quality assurance programs • Ensure accurate collection and transmission of patient outcomes data to the outcomes team • Communicate the purpose of patient outcomes to patients • Monitor weekly, monthly, and yearly NPS reports and align workflows with the empathy strategy • Manage resolution of NPS detractors and positive outcomes • Analyze negative NPS resolutions, identify trends, and develop and implement action plans • Engage administrative staff in communicating patient feedback and creating action plans • Provide administrative support or coverage for Patient Access Coordinators during absences, onsite or remotely • Manage special projects assigned by the Area Manager, Patient Access • Participate in inventory processes as required

🎯 Requirements

• High school diploma or GED • 2 years of experience hiring, supervising, training, and coaching others • 2 years administrative and/or customer/patient service • Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures • Associate degree in healthcare management or related field preferred • Supervising/managing experience in a multi-site environment preferred • Excellent customer service skills • Strong verbal and written communication skills • Strong interpersonal skills and highly collaborative style • Knowledge of patient care management • Expertise in selecting, managing, coaching, and developing staff • Demonstrated record of addressing customer/patient/employee issues • Proficiency in Windows based office technologies (ex. Word, Excel) • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships • Keep the patient at the center of everything that you do, building lifelong trust • Foster open collaboration and constructive dialogue with everyone around you • Continuously innovate new solutions, influencing and responding to change • Focus on superior outcomes, and calibrate work processes for outstanding results

🏖️ Benefits

• Competitive Compensation Packages • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Flexible Work Schedules and Part-time Opportunities • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Relocation Assistance • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest