Manager, E-Commerce Operations

Job not on LinkedIn

🕒 April 30

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

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Universal Music Group, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1934

📱 Media

Media • Entertainment • Technology

Universal Music Group, Inc. is a leading global music company that provides music-based entertainment. The company is home to some of the world's greatest artists, innovators, and entrepreneurs in the music industry. With a focus on leveraging digital technology, Universal Music Group develops new services, platforms, and business models to enhance the delivery of music and related content. They operate various websites, applications, and services to maintain connections between artists and their fans. The company is dedicated to offering new commercial and artistic opportunities and operates with an emphasis on digital innovation and data privacy.

📋 Description

• Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores • Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch • Work closely with warehouse partners, to streamline communication and drive process and quality • Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement • Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks • Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues • Manual review, reporting and resolution of unfulfilled orders in the order management systems • Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams • Available outside of business hours as needed for high security campaign announcement support

🎯 Requirements

• Preferred Bachelor’s degree in Business, Supply Chain, or a related field • Supply Chain, eCommerce or Software Quality Assurance experience • 2-5 years experience working e-commerce • Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities. • A self-starter who is keen to identify opportunities for operational improvement and process documentation • Experience with workflow software (Microsoft Office, Google Sheets, Monday.com, etc) • Knowledge of Shopify a plus • Excellent verbal and written communication skills, with the ability to adjust as needed • Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines • Extremely detail-oriented and highly organized • Trustworthy with sensitive information

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Including 100% coverage for out-patient in-network mental health services • Fertility coverage for eligible medical plan participants • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) • Student Loan Repayment Assistance and Tuition Reimbursement • 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution • A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees • 3-weeks PTO for non-exempt employees • 2-weeks paid Winter Break • 10 Company Holidays (including Juneteenth and Wellbeing Day) • Summer Fridays (between Memorial Day and Labor Day) • Generous paid parental leave for every type of parent