Contact Center Agent I

🕒 August 28

🇺🇸 United States – Remote

💵 $51k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UNFCU

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1947

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

UNFCU is the United Nations Federal Credit Union, dedicated to serving the financial needs of individuals working for the United Nations and various international organizations. It offers various financial services, including savings and checking accounts, loans, credit cards, and international money transfers. UNFCU is committed to social and environmental impact while providing global banking solutions to its members, promoting financial wellness and inclusivity.

📋 Description

• Provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines • Build and maintain effective relationships and engage in diligent problem solving • Determine members' financial needs and resolve their financial inquiries • Ensure compliance with country, federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct • Identify members’ needs and present the features and benefits of UNFCU’s products and services • Respond to calls, emails, and chats in inbound queues related to product information, account details, debit/credit card inquiries, and establishing new accounts for existing members • Identify, research, and resolve member issues; escalate concerns through appropriate channels when needed • Meet Contact Center KPIs including schedule adherence, average handle time, and quality scores • Attend meetings, trainings, and organizational events as directed by management • Maintain awareness of and report suspicious activity • Complete relevant BSA reports, including CTRs and SARs, promptly and accurately • Complete annual BSA/AML/OFAC training • Perform additional responsibilities as assigned

🎯 Requirements

• High School diploma, General Education Development (GED), or high school equivalent certificate • Some college coursework is preferred but not required • Minimum 2 years of experience in customer service roles such as retail, concierge, call center and/or banking and financial services • Strong organizational, multitasking, and prioritization skills with the ability to work independently and manage multiple systems simultaneously • Goal-oriented, dependable, and motivated to achieve key performance indicators while contributing effectively in a team environment • Computer proficiency with intermediate Microsoft Word and Excel skills • Excellent communication and interpersonal skills, with a professional, service-driven approach and the ability to build positive relationships across all levels of the organization