Customer Success Manager

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Unibuddy

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🎯 Recruiter

☁️ SaaS

Education • Recruitment • SaaS

Unibuddy is transforming how higher education institutions conduct student recruitment by leveraging student-to-student marketing. It offers a platform that connects prospective students with current student ambassadors, allowing them to engage authentically throughout the enrollment journey. By personalizing interactions based on prospective students' interests and activities, Unibuddy simplifies the recruitment process and enhances enrollment rates for universities. It provides insights into what prospective students care about, helping institutions tailor their marketing and recruitment strategies more effectively. The platform empowers students to make well-informed decisions about their future education by facilitating meaningful peer interactions.

📋 Description

• Own strategic account planning and stakeholder engagement, ensuring alignment to institutional goals. • Partner closely with Account Management to influence renewal and expansion outcomes, providing value narratives, risk flags, and renewal readiness materials. • Build ROI proof points and value narratives for AM to use in customer-facing ROI meetings. • Own implementation of Chat, Community, and Assistant, guiding customers from kickoff through full adoption. • Analyze customer usage and engagement data to identify opportunities for improved adoption and retention, routing expansion signals to AM with context. • Facilitate regular reviews and track progress against success plans for all Tier 1 customers; quarterly cadence for Tier 2. • Deliver product training and resources to maximize platform usage. • Maintain accurate, up to date customer health signals and proactively flag risks or blockers to AM, with mitigation plans attached. • Develop strong, multi-level relationships across institutions, building resilience beyond a single champion. • Keep internal success tools (Salesforce) up to date with key updates and engagement insights.

🎯 Requirements

• Relationship-building across multi-level stakeholders, with the ability to build resilience beyond a single champion • Strategic planning: able to build forward-looking success plans aligned to institutional priorities, not just react to what's in front of them • Operational rigor: disciplined CRM hygiene, accurate reporting, predictable cadence across a portfolio • Analytical and data-driven approach to health scoring, usage analysis, and early risk identification • Excellent communication and storytelling, particularly with executive audiences • Cross-functional collaboration, especially with Account Management, Product and Support • Sound commercial judgment: able to build credible value narratives and risk flags that AM can act on, without owning negotiation • Organizational and time management strength

🏖️ Benefits

• 25 days PTO plus US national holidays and 3 special days • Enhanced maternity, paternity, and adoption leave • Health insurance (medical, dental, vision options) with family contributions • Life insurance • 401(k) with 6% employer match • Mental health support • MacBook or PC, home office setup support • A genuinely supportive, high-performing team