Customer Service Representative

Job not on LinkedIn

🔥 22 minutes ago

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 27 days.
• No salary listed.

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Unifin Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

💸 Finance

B2B • Finance

Unifin Inc is a company offering business solutions focused on Business Process Outsourcing and Accounts Receivable Management. They act as partners to businesses looking to resolve financial obligations and achieve business goals. Unifin emphasizes collaboration, working closely with clients to deliver excellence. The company encourages career growth and invites potential employees to become part of their passionate team. Consumer support and dispute resolution are also key services they provide.

📋 Description

• Handle inbound calls regarding customer inquiries and complaints in a financial/banking services environment • Maintain a positive, empathetic, compassionate, and professional attitude toward customers • Resolve customer service problems and complaints • Answer customer queries accurately, satisfactorily, and promptly • Address service-related concerns and provide suitable solutions through email, chat, social channels, and other communication methods • Escalate customer complaints to the Operations Supervisor when needed • Ensure customer issues are resolved efficiently • Provide accurate and complete information using company communication methods

🎯 Requirements

• At least 1 year of BPO experience • Finished high school education • Strong interpersonal and comprehension skills • Capable of handling escalated situations, remittances, and disputes • Excellent communication, probing, and problem-solving skills • Fluent in both English and Spanish • Laptop (not MacBook or iOS) with at least a 2.0 GHz processor (i5, i7, or higher) • At least 16 GB of RAM • 256 GB hard-drive space with 20 GB available • One available USB port • USB headset with noise-canceling microphone • Cable or fiber internet access with minimum 75 Mbps download and 75 Mbps upload speeds • Hardwired connection to the PC/laptop; wireless internet is not permitted • DSL and satellite internet are not permitted

🏖️ Benefits

• Opportunities for growth, development, and mentoring • Merit-based promotions • Recognition for top employees • Leadership development opportunities • Temporary work-from-home arrangement

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