Director – US & Canada Enterprise and Data Center Field Services

🔥 13 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unisys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Post-IPO Debt on 2020-10

Consulting • Logistics • Artificial Intelligence

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

📋 Description

• Lead the US&C Enterprise & Data Center Field Services organization • Ensure operational performance, financial results, customer satisfaction, and delivery excellence across enterprise infrastructure, data center, networking, server, storage, and advanced field engineering services • Drive operational, contractual, client satisfaction, and service level commitments • Lead resolution of critical customer, operational, and business escalations • Manage productivity, labor utilization, profitability, cost efficiency, workforce effectiveness, and service outcomes within budget • Lead geographically dispersed employees and subcontractors, ensuring staffing and resource allocation • Develop technical workforce strategies for future business demands and emerging technologies, including AI infrastructure • Drive leadership development, succession planning, and employee engagement • Establish executive-level relationships with strategic customers and serve as executive sponsor for key accounts and major escalations • Support Sales and Client Management with growth initiatives, solution development, and operational readiness planning • Use operational metrics, dashboards, and analytics to drive accountability and performance improvement • Lead continuous improvement initiatives focused on productivity, quality, customer experience, and operational efficiency • Provide executive reporting on regional performance, risks, opportunities, trends, and strategic priorities

🎯 Requirements

• Bachelor’s degree or equivalent experience required • 12+ years leading field services, managed services, infrastructure support, data center operations, or enterprise technology operations • 7+ years of progressive leadership managing large, geographically dispersed service delivery organizations • Proven accountability for operational financial performance, workforce management, and customer satisfaction • Experience managing mixed employee and subcontractor delivery models • Track record supporting strategic enterprise accounts and executive customer relationships • Demonstrated experience in enterprise infrastructure support operations, including one or more of: Data Center Operations, Server & Storage Support, Enterprise Infrastructure Services, Network Infrastructure Support, Critical Facility Technologies, Advanced Field Engineering Services • Applicant should be eligible for any required U.S. Government authorizations for access to export-controlled commodities and technology

🏖️ Benefits

• Equal opportunity employment commitment • Reasonable accommodation support for US job seekers • Access to Global Recruiting assistance for applicants needing accommodation