Customer Success Executive

🔥 2 minutes ago

🍁 Vermont – Remote

🍁 Vermont – Remote

💵 $110k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Unite Us

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Unite Us is an outcome-focused technology company that builds coordinated care networks to connect health and social service providers together. The company interconnects providers around each patient, seamlessly integrating the social determinants of health into care delivery. Providers across the continuum can externally refer and track every patient’s total health journey with their community partners while reporting on all tangible outcomes across a full range of services in a centralized, cohesive, and collaborative ecosystem. This social infrastructure helps communities move beyond legacy resource directories and transform their ability to measure impact, improve health, and track outcomes at scale.

📋 Description

• Own value-based account strategy and execution for complex, high-value accounts • Align customer stakeholders on forward plans and optimization opportunities • Own and deepen relationships across customer organizations, including executive stakeholders • Lead retention strategy and mitigation of at-risk accounts • Own renewals and drive expansion aligned with customer outcomes • Design solutions for complex use cases and translate customer needs into actionable product feedback • Own value realization strategy aligned with customer strategic and financial priorities • Synthesize platform and outcomes data into outcome-driven narratives • Deliver QBRs, EBRs, and executive readouts connecting investment to results • Solve ambiguous cross-functional problems affecting customer systems and workflows • Coordinate Product, Community, Operations, Marketing, and Support teams without formal people management • Advocate for customer needs and drive action from customer insights • Lead team initiatives and contribute to best practices and playbooks • Mentor junior team members and support onboarding

🎯 Requirements

• Candidates must live in or around Vermont • 5–7 years of professional work experience suggested • 5+ years of customer success, account management, or directly related work experience preferred • Demonstrated experience managing a book of business and complex, high-value accounts • Experience creating and sustaining large, complex strategic partnerships • Demonstrated success with renewals and retention opportunities • Must pass a background check including criminal, employment, and education verification • Ability to travel up to 30%

🏖️ Benefits

• Medical, dental, and vision insurance for team members and eligible partners and dependents • Unlimited virtual mental health and acute medical visits • Employee Assistance Program (EAP) • Wellness platform subscription • Flexible time off, including volunteer days and mental health days • 14 paid company-wide holidays • Paid parental leave, including adoptive parents • Employee Resource Groups (ERGs) • Health savings accounts (HSAs) • Flexible spending accounts (FSAs) • Commuter benefits • 401(k) with employer match, immediate vesting, and financial wellness resources • Company-paid life and AD&D insurance, with optional additional coverage • Disability coverage • Accident insurance • Pet insurance • Necessary work-from-home equipment, including computer, mouse, keyboard, and other approved supplies • Variable compensation eligibility

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