Customer Success Advisor – Health Plans

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Sword Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Sword Health is a digital health company offering an AI Care platform that combines artificial intelligence with licensed clinicians to provide virtual care primarily for musculoskeletal (MSK) pain, women's health, cardiometabolic health, and mental health. Their platform includes AI-driven digital physical therapy for pain (Thrive), women's health program (Bloom), cardiometabolic program (Pulse), mental health support (Mind), and Predict, an AI engine to identify members at high risk for avoidable surgeries. Sword sells to employers, health plans, unions, consultants & brokers, and individuals, focusing on measurable cost savings, surgical avoidance, and improved clinical outcomes. They emphasize security, privacy, and clinical evidence with peer-reviewed studies and validated ROI.

📋 Description

• Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating conditions for growth • Secure and expand approvals, channels, data, and subsidiary participation to put Sword in front of eligible members • Determine whether member access produces enrollment, utilization, and value • Build a multi-threaded network across economic, clinical, operational, and executive stakeholders • Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence • Lead account strategy, value communication, business reviews, and escalations • Partner with Sales on cross-sell and upsell • Mobilize Sword’s internal specialists within account plans • Identify emerging risks and opportunities, define strategy where playbooks do not exist, and drive execution across the organization

🎯 Requirements

• Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similarly relevant vendor • Track record of retaining and growing consequential payer relationships, including securing marketing access or comparable downstream action • Working depth in claims and ROI economics, with ability to interrogate methodology, reconcile conflicting evidence, and stand behind the account position • Strong executive judgment and exceptional written and verbal communication across functions, levels, and competing stakeholder interests • Hands-on analytical self-sufficiency and a low-ego, high-ownership operating style • Willingness to travel domestically up to 10% • Ability to thrive in highly ambiguous environments where priorities evolve quickly and success depends on judgment rather than process • Demonstrated AI proficiency at least at Level 1 (uses AI daily to boost personal productivity)

🏖️ Benefits

• Additional benefits beyond total compensation; country-specific benefits vary and will be detailed separately • Private company stock options may be included in total compensation, where applicable • Variable, bonus, or sales incentives may be included in total compensation, where applicable

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume