Customer Success Manager

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $79k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teikametrics

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📣 Marketing

🛍️ eCommerce

💰 $40M Series B on 2021-07

Consulting • Marketing • eCommerce

Teikametrics is a leading AI-driven e-commerce optimization platform that empowers businesses to enhance their marketplace strategies. Specializing in advertising optimization, inventory management, and multichannel feed optimization, Teikametrics leverages advanced artificial intelligence to provide actionable insights and automate processes across Amazon, Walmart, and other platforms. The company's solutions cater to various business models, offering self-service options and managed services to improve advertising efficiency and drive growth. With its innovative AI technology, Teikametrics helps brands capture market share, optimize inventory, and elevate their social commerce strategies. Its platform is trusted by top brands to transform their e-commerce operations and achieve unprecedented advertising performance.

📋 Description

• Own a portfolio of enterprise accounts as the primary advisor for customer strategy, performance, and growth • Build trusted relationships with Director, VP, SVP, and C-level stakeholders • Develop customer success plans and lead strategic business reviews, executive presentations, and growth planning • Navigate escalations, address performance challenges, and recommend strategies to improve customer outcomes • Own customer retention, renewals, and expansion opportunities while protecting recurring revenue • Analyze advertising and marketplace performance to identify risks, opportunities, and actionable growth recommendations • Partner with Advertising Operations, Sales, Product, Finance, and leadership to deliver customer value and resolve complex challenges • Leverage AI, automation, and emerging advertising capabilities to improve customer outcomes and operational efficiency

🎯 Requirements

• 5+ years in Customer Success, Strategic Account Management, eCommerce, retail media, digital advertising, or B2B SaaS • Proven success managing enterprise accounts, driving renewals and expansion, and mitigating churn • Strong knowledge of Amazon and Walmart advertising, including Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP • Experience advising senior stakeholders, leading business reviews, and handling commercial negotiations • Ability to interpret advertising performance data and translate insights into strategic recommendations • Familiarity with Salesforce or other CRM systems, reporting tools, and cross-functional account management • Background check conducted after a conditional offer of employment

🏖️ Benefits

• Competitive cash • Robust benefits package effective on day one • Generous stock option packages and investment opportunities • Unlimited paid vacation policy • Flexible work schedule • Potential opportunities for bonus or commissions • Equity grants • Remote-first culture and flexibility to work when most productive and effective

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