Customer Success Manager, Digital

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $75k - $87.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Unite Us

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Unite Us is an outcome-focused technology company that builds coordinated care networks to connect health and social service providers together. The company interconnects providers around each patient, seamlessly integrating the social determinants of health into care delivery. Providers across the continuum can externally refer and track every patient’s total health journey with their community partners while reporting on all tangible outcomes across a full range of services in a centralized, cohesive, and collaborative ecosystem. This social infrastructure helps communities move beyond legacy resource directories and transform their ability to measure impact, improve health, and track outcomes at scale.

📋 Description

• Manage a high-volume, tech-touch book of business using a one-to-many approach • Deliver workflow and onboarding best practices based on network use cases and related tools • Segment the book of business and develop strategic plans to deliver customer value at scale • Develop and manage sales pipeline through a matrix account team • Build targeted cadences to drive maturity and expansion across customer segments and personas • Use Salesforce to create workflows that automate account engagement activities • Teach customers how to use the product and recommend additional products and services • Own and understand GRR and CSQL metrics for the book of business • Develop new models to drive user adoption • Collaborate cross-functionally to create a seamless customer experience and identify inefficiencies • Assist with systems, programs, and educational materials to maximize program metrics • Lead forecasting and pipeline-status discussions with internal stakeholders

🎯 Requirements

• 3+ years of professional work experience suggested • 2–4 years of customer success or related work experience preferred • Experience managing revenue and ability to learn new technologies • Experience in process development and resource creation/management • Analytical ability to leverage data to drive creative decisions and recommendations • Candidate must live in or around the state of Florida • Must pass a background check including criminal, employment, and education verification • Ability to travel up to 10%

🏖️ Benefits

• Medical, dental, and vision insurance for team members and eligible partners and dependents • Unlimited virtual mental health and acute medical visits • Employee Assistance Program (EAP) • Wellness platform subscription • Flexible time off, including volunteer days and mental health days • 14 paid company-wide holidays • Paid parental leave, including adoptive parents • Employee Resource Groups (ERGs) • Health Savings Accounts (HSAs) • Flexible Spending Accounts (FSAs) • Commuter benefits • 401(k) with employer match, immediate vesting, and financial wellness resources • Company-paid life and AD&D insurance, with optional additional coverage • Disability coverage • Accident insurance • Pet insurance • Necessary work-from-home equipment, including computer, mouse, keyboard, and other approved supplies

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