Senior Customer Success Manager

🔥 2 minutes ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $95k - $110k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Unite Us

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Unite Us is an outcome-focused technology company that builds coordinated care networks to connect health and social service providers together. The company interconnects providers around each patient, seamlessly integrating the social determinants of health into care delivery. Providers across the continuum can externally refer and track every patient’s total health journey with their community partners while reporting on all tangible outcomes across a full range of services in a centralized, cohesive, and collaborative ecosystem. This social infrastructure helps communities move beyond legacy resource directories and transform their ability to measure impact, improve health, and track outcomes at scale.

📋 Description

• Serve as the strategic partner for assigned accounts and build relationships with operational and executive stakeholders • Develop and evolve account strategies and Joint Success Plans aligned to customer goals and measurable outcomes • Anticipate stakeholder needs and identify risks, opportunities, and actions that advance account success • Apply product expertise and change management principles to optimize workflows and drive sustained adoption • Use customer and platform data to identify trends, gaps, and improvement opportunities • Connect platform usage and outcomes to customer goals and communicate measurable value • Identify and mitigate account and renewal risks • Lead renewal strategy and execution • Identify expansion opportunities and partner with Sales on qualified growth opportunities • Lead stakeholder meetings, QBRs/EBRs, renewal conversations, and escalations • Diagnose root causes, resolve recurring challenges, and drive solutions • Coordinate cross-functional partners around customer priorities, ownership, timelines, and dependencies • Lead complex customer initiatives and mitigate project risks • Synthesize customer feedback and advocate for customer needs with Product and internal teams • Serve as a trusted resource and thought partner for peers • Share best practices, insights, and learnings to strengthen team performance

🎯 Requirements

• 3+ years of customer success, account management, or directly related work experience • 3+ years of experience supporting healthcare and/or government customers • Experience managing complex customer relationships and executive stakeholders • Experience with account planning, renewals, retention, and expansion • Experience driving product adoption, workflow improvement, or change management • Strong analytical skills with demonstrated ability to turn data into insights and action • Experience leading strategic customer meetings, business reviews, or escalations • Proven ability to lead cross-functional work without direct authority • Must live in or around West Virginia • Must pass a background check including criminal, employment, and education verification • Ability to travel up to 30%

🏖️ Benefits

• Medical, dental, and vision insurance for team members and eligible partners and dependents • Unlimited virtual mental health and acute medical visits • Employee Assistance Program (EAP) • Wellness platform subscription • Flexible time off, including volunteer days and mental health days • 14 paid company-wide holidays • Paid parental leave, including adoptive parents • Employee Resource Groups • Health Savings Accounts (HSAs) • Flexible Spending Accounts (FSAs) • Commuter benefits • 401(k) with employer match, immediate vesting, and financial wellness resources • Company-paid life and AD&D insurance, with optional additional coverage • Disability coverage • Accident insurance • Pet insurance • Necessary work-from-home equipment, including computer, mouse, keyboard, and other approved supplies

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