Analyst – Fraud Operations

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚨 AML and Financial Crime

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 22 days.
• No salary listed.

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United Airlines

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

✈️ Travel

🔥 Funding within the last year

💰 $750M Post-IPO Debt on 2026-07

Transport • Travel

United Airlines is a major U. S. -based passenger airline and travel services provider. The company offers flight booking, ticketing, check-in, mileage loyalty (MileagePlus), airport lounges (United Club), cargo services, corporate and group travel programs, and a range of travel products and partnerships to serve both leisure and business customers across domestic and international routes. United’s website and digital services support booking, managing trips, and ancillary services such as travel insurance, subscriptions, and credit card partnerships.

📋 Description

• Review assigned fraud alerts, cases and operational queues • Research customer, account, identity, transaction and device information using approved tools and established procedures • Document evidence, actions and outcomes accurately • Apply defined decision criteria and route cases for approval or escalation • Complete approved account-protection, containment and recovery actions • Support customer-impact resolution in accordance with security, privacy and service requirements • Escalate high-risk, complex or coordinated activity • Assist senior analysts and leaders with information gathering, case coordination and response activities • Meet established quality, productivity and service-level expectations • Identify processing errors, control gaps and recurring operational issues • Maintain accurate case data and contribute to operational metrics • Share observations on fraud patterns, false positives and workflow opportunities to improve controls and processes • Use approved case-management, fraud and artificial intelligence tools with human validation • Collaborate with Fraud Strategy, Customer Care, Loyalty, Digital Technology and other partners

🎯 Requirements

• Bachelor’s degree, with preference for Business, Criminal Justice, Cybersecurity, Information Systems, Finance, Data Analytics or related field; equivalent experience accepted • 2+ years of relevant experience reviewing alerts, transactions or customer-account activity in a high-volume environment in fraud, customer service, operations, investigations, e-commerce, retail, travel, financial services, ECDLP, or a related environment • Basic data and spreadsheet skills • Ability to identify patterns, research information and communicate findings clearly • Ability to use approved artificial intelligence and automation tools responsibly to support research, summarization and documentation while validating outputs • Strong attention to detail, sound judgment and written communication skills • Ability to follow procedures, manage confidential information, document decisions and work within service-level expectations • Knowledge of account takeover, identity theft, loyalty or payment fraud; relevant fraud, security or investigation coursework or certification • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position • Preferred: Experience with case-management, fraud, identity, payment, contact-center or data-visualization tools

🏖️ Benefits

• Top-tier health and wellness benefits • Parental leave • 401(k) • Space-available travel privileges • Employee-run Business Resource Group communities • Travel benefits through United Airlines’ extensive route network

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