Senior Manager – Customer Identity & Access Management Operations

Job not on LinkedIn

🕒 October 6

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $140.6k - $183.1k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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United Airlines

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

✈️ Travel

🔥 Funding within the last year

💰 $750M Post-IPO Debt on 2026-07

Transport • Travel

United Airlines is a major U. S. -based passenger airline and travel services provider. The company offers flight booking, ticketing, check-in, mileage loyalty (MileagePlus), airport lounges (United Club), cargo services, corporate and group travel programs, and a range of travel products and partnerships to serve both leisure and business customers across domestic and international routes. United’s website and digital services support booking, managing trips, and ancillary services such as travel insurance, subscriptions, and credit card partnerships.

📋 Description

• Contribute to the Identity and Access Management vision and roadmap • Lead operational strategy for Customer Identity and Access Management • Continuously evaluate operational approaches to reduce incidents and improve response times • Manage change and problem management to ensure service level agreements are met • Lead and mentor operations specialists and engineers • Manage Managed Service Provider vendor relationships and deliverables • Ensure vendor contractual obligations and high-quality service delivery align with CIAM objectives • Engage stakeholders across CIAM leadership, IT teams, and business units • Serve as the primary operations contact for CIAM • Provide operational updates and communications to stakeholders at all levels • Establish and monitor KPIs for operational efficiency and incident management effectiveness • Report operational metrics to improve transparency and drive CIAM operations improvements • Ensure secure, effective management and availability of customer identity services and CIAM platforms

🎯 Requirements

• Bachelor's degree required, preferably in Science, Technology, or Engineering • 5+ years of experience in a STEM field • At least 5 years of experience with Identity and Access Management technologies, processes, and capabilities • Operational leadership experience leading delivery and incident management teams/people • ITIL process experience, particularly with incident, problem, and change management • Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies • Working knowledge of IAM principles in a cloud-first environment • Understanding of PCI, SOX, and EU-GDPR regulations for IAM • Ability to influence technology teams to deliver a frictionless identity experience • Experience influencing teams and stakeholders without direct authority • Experience coaching individuals and leaders at multiple levels with tangible results • Experience contributing information and recommendations to strategic plans, identifying trends, and driving changes • Experience building relationships with stakeholders across all levels and departments and delivering transparent reports to executives and leaders • Excellent communication skills at all organizational levels • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of an interview required • Reliable, punctual attendance is an essential function of the position • Experience with Ping suite of tools preferred • ITIL Certification, particularly ITIL Expert or Master, preferred

🏖️ Benefits

• Health and wellness benefits • Parental leave • 401(k) • Space-available travel privileges • Medical insurance • Dental insurance • Vision insurance • Life insurance • Accident and disability coverage • Employee assistance program • Commuter benefits • Paid holidays • Paid time off • Bonus and/or long-term incentive compensation awards • Employee-run Business Resource Group communities • Reasonable accommodations for applicants and employees with disabilities

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