Key Account Manager

🔥 5 hours ago

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UniUni

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🚗 Transport

🛍️ eCommerce

Transport • eCommerce

UniUni is a last-mile parcel delivery and logistics provider built for e-commerce merchants, offering end-to-end shipping solutions, real-time tracking, a driver app, and cross-border pickup and delivery between the U. S. and Canada. The company targets small and enterprise e-commerce sellers with unified fulfillment, extensive North American warehouse and sortation coverage, transparent pricing (no surcharges), and sustainability initiatives focused on carbon neutrality in the last mile.

📋 Description

• Own and manage relationships with assigned key accounts, serving as the primary liaison between the client and internal teams • Develop account strategies aimed at growing volume, increasing revenue, and expanding service offerings through upselling and cross-selling initiatives • Regularly engage with clients to understand their evolving needs and identify opportunities for improvement, innovation, and partnership expansion • Lead and participate in regular business reviews, QBRs, and performance update meetings with key clients • Monitor and track operational performance, proactively identifying risks, delays, or quality issues, and work closely with the operations team to resolve them • Drive accountability by creating, analyzing, and presenting key performance reports (delivery performance, SLA adherence, volume trends, risk assessments, etc.) on a weekly/monthly basis • Develop and maintain SOPs tailored to each key client’s operational needs and requirements • Provide accurate and customized quotations aligned with internal pricing strategies and market intelligence • Coordinate with internal teams (operations, billing, customer service, etc.) to ensure timely execution of account activities and quick resolution of escalations • Oversee AR and billing processes: generate invoices/statements, follow up on outstanding payments, and support claim resolution as needed • Identify and flag at-risk accounts early and propose solutions to retain and grow those relationships • Support onboarding of new clients or expansion of services within existing accounts • Mentor and support junior team members where appropriate and provide coverage when needed

🎯 Requirements

• Bachelor’s degree in Business, Logistics, or related field; MBA preferred • Minimum of 5 years of experience in business development or sales within the logistics industry (specifically small parcel last mile delivery) • Proven track record of achieving business growth and revenue targets • Strong negotiation, communication, and interpersonal skills • Ability to analyze data and market trends to drive strategic decisions • Proficiency in CRM software and Microsoft Office Suite • Willingness to travel as required

🏖️ Benefits

• Opportunities to achieve career goals • Skill development and experience broadening • A fun working environment