Client Success Operations Specialist

🔥 1 minute ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $44.8k - $80.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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University of Phoenix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1976

📚 Education

👥 B2C

💰 $127.1k Venture Round - University of Phoenix on 2020-04

Education • B2C

University of Phoenix is an online university that offers flexible, career-focused degree programs and certificates from associate through doctoral levels. The institution emphasizes online, competency-based and direct-assessment learning formats designed for working adults, with programs in fields such as business, healthcare, information technology, education, nursing, psychology, and criminal justice. The university also provides student resources, employer tuition solutions, military support, and tools for transfer credits and financial aid.

📋 Description

• Support the Client Success and Engagement team in executing engagement strategies with employer alliances • Increase client engagement and awareness of the university’s focus, mission, and programs • Execute daily activities and provide insight on department workflow • Facilitate effective management and implementation of Client Success operations • Collaborate with department management to ensure accurate pipeline and new student management reporting • Support department processes and procedures related to student tracking, data entry, and reporting • Maintain timely, accurate, and thorough documentation and reporting of activities and tasks in the client relationship management system • Perform other duties as assigned or apparent

🎯 Requirements

• Bachelor’s degree in business, marketing or a related field from an accredited institution and three (3) years of customer service experience including at least one (1) year of administrative experience; OR • High School Diploma or Equivalent and seven (7) years of customer service experience including at least one (1) year of administrative experience • Strong interpersonal skills to communicate professionally, persuasively, and confidently over the phone, virtual, email and in face-to-face appointments • Highly organized with strong planning, reporting, and time management skills • Demonstrated problem solving and decision-making capabilities • Knowledge of adult learning and development, industry trends, and post-secondary industry trends is a plus • Experience with Salesforce, Clearslide, MS Office, SharePoint and Outlook

🏖️ Benefits

• Medical, dental and vision plans • Flexible Spending Accounts • Health Savings Accounts • Life and Disability insurance • Wellness incentive program • Competitive 401(k) employer match • Substantial tuition discount for you and eligible dependents • Generous time off package, including paid vacation, sick time and company holidays • Excellent benefits • Effective recognition program • Outstanding learning and development tools • Tuition vouchers for employees and their qualified family members