Director – Travel Agency Partnerships

🕒 July 2

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Upgrade, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💼 Consulting

🛡️ Insurance

📋 Compliance

Consulting • Insurance • Compliance

Upgrade, Inc. is a company that focuses on providing personalized experiences on its website and mobile application through the use of cookies and other tracking technologies. The company emphasizes user privacy and allows users, particularly those in California, to opt out of the sharing of personal information for cross-context behavioral advertising. Upgrade, Inc. collects information such as user preferences or device details to enhance site functionality and deliver tailored product and service information. It prioritizes the functionality of its site through essential cookies while offering options for users to manage their privacy settings and consent preferences.

📋 Description

• Own and execute the Agent Program strategy, engaging Travel Advisors and Agencies through targeted marketing, incentive programs, and awareness campaigns • Define and track key performance metrics across Agent Program initiatives, including marketing campaigns, webinars, conferences, incentives, and trainings • Build and deepen relationships with top Agency Partners and pitch new Flex Pay solutions • Manage the business development pipeline for new Agency Partners and expansion opportunities • Develop growth strategies with Agency Partners through a multi-channel approach and partner technology offerings • Define and improve processes for account registration, maintenance, and performance reporting • Identify insights from data and agent feedback and translate them into strategic recommendations and operational best practices • Develop and maintain agent training materials and programs • Partner with Product, Marketing, Compliance, Legal, Commercial, Customer Service, and Fraud Operations teams • Lead, develop, and retain the agent program team through goal-setting, accountability, feedback, development plans, and workload management • Serve as an escalation point for complex partner issues and coach team members

🎯 Requirements

• 10+ years of Travel Agency experience with a focus on strategy, technology, training, and business development • Deep knowledge of Travel Agencies’ booking systems, their UX and capabilities • Proven experience developing training materials and delivering training in-person or via webinar • Excellent analytical and presentation skills • Superior written and verbal communication skills; ability to translate user and partner feedback into actionable product requirements for non-partner-facing stakeholders • Demonstrated ability to manage multiple concurrent priorities calmly under pressure and ambiguity • Methodical problem-solving skills with a continuous improvement mindset • Highly organized, detail-oriented, and able to work independently • Demonstrated experience managing direct reports, team development, and budget oversight • English is required for all positions • Bilingual in English and French or English and Spanish (oral and written) is nice to have

🏖️ Benefits

• Competitive salary and stock option plan • Medical, dental and vision insurance with employer paid options • Flexible PTO • Opportunities for professional growth and development • Paid parental leave • Health & wellness initiatives