AVP, Account Management

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $160k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 0%

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Uprise Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Uprise Health is a company specializing in mental healthcare solutions that blend digital connectivity with personalized support. They offer a range of services including an Employee Assistance Program, chronic condition management, and managed behavioral health, aimed at employers, brokers, members, providers, health plans, and public sector entities. By utilizing data science, Uprise Health provides tailored and accessible care for individuals with mental health needs, surpassing traditional EAPs. Their services are designed to support both companies and employees, increasing productivity and mental wellness. With over 35 years of experience, they innovate in whole person care and redefine mental health support.

📋 Description

• Oversee key client relationships and provide executive-level account stewardship • Drive client retention, net revenue retention, renewals, expansion, and growth • Serve as primary executive-level account manager for key clients • Negotiate complex contracts and renewals • Lead renewal planning, risk identification, forecasting, and account health metrics • Elevate QBRs and executive reviews into strategic planning discussions • Deliver presentations to internal and external executive teams • Manage client communications and client-facing materials, reports, and commitments • Anticipate and resolve client concerns and identify enhanced-solution or product opportunities • Develop reports and Strategic Account Plans • Market Uprise Health programs and solutions to health plans, employers, and brokers • Partner with Sales on renewal strategy, pricing, and expansion initiatives • Identify and convert business development opportunities within existing accounts • Provide market feedback and coordinate product concept and pricing-sensitivity testing • Define account management standards, KPIs, communication cadence, QBR structure, and renewal workflows • Lead, mentor, coach, and evaluate Account Managers • Establish and track team goals and report outcomes to senior management • Provide executive oversight for high-risk client escalations • Collaborate with clinical, call center operations, marketing, product, and administration teams • Monitor national, regional, and state-level developments affecting clients and populations served

🎯 Requirements

• Proven experience as a Director, Account Management • Outstanding organizational and leadership skills • Knowledge of performance evaluation techniques and metrics • Solid understanding of leading a team to meet/exceed quotas and reporting on progress • Proven experience in exceeding sales quotas in selling into current accounts • Excellent interpersonal skills and professional etiquette • High accuracy in work and strong attention to detail • Strong computer skills, especially MS Office and Internet-based programs • Ability to communicate effectively, verbally and in writing • Adaptability and strong problem-solving skills • Ability to build rapport and collaborate internally and externally • Ability to meet deadlines and work effectively individually and as part of team goals • Ability to analyze data and produce reports and analyses using appropriate software • Willingness to travel regionally and attend meetings/conferences as requested • Must represent the company professionally • Punctuality and good attendance expected • Strong presentation skills and comfort speaking with all organizational levels • Prior experience in employee benefits/EAP strongly preferred • 30%–35% travel required

🏖️ Benefits

• Commission Plan • Equal employment opportunities and protection from discrimination and harassment • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions