Network Strategic Account Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Uprise Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Uprise Health is a company specializing in mental healthcare solutions that blend digital connectivity with personalized support. They offer a range of services including an Employee Assistance Program, chronic condition management, and managed behavioral health, aimed at employers, brokers, members, providers, health plans, and public sector entities. By utilizing data science, Uprise Health provides tailored and accessible care for individuals with mental health needs, surpassing traditional EAPs. Their services are designed to support both companies and employees, increasing productivity and mental wellness. With over 35 years of experience, they innovate in whole person care and redefine mental health support.

📋 Description

• Own and grow Network client relationships, ensuring retention, satisfaction, and long-term value realization • Serve as the primary contact for assigned clients and brokers • Manage client communications, deliverables, calls, meetings, QBRs, reporting, renewals, and strategic success planning • Build and maintain relationships with leadership and key stakeholders • Grow accounts by retaining contracts and upselling new solutions • Identify at-risk accounts and execute recovery strategies • Lead renewal strategy, including pricing, positioning, and negotiation support • Identify expansion opportunities, including buy-ups, additional services, and enhanced offerings • Develop, maintain, and execute tailored Strategic Account Plans • Translate client goals into actionable account strategies and position Uprise solutions based on business impact • Monitor utilization, engagement, and key performance indicators; recommend performance improvements • Coordinate cross-functional support across operations, clinical, and product teams • Manage escalations and ensure timely resolution of client issues • Maintain account documentation and activity tracking in Salesforce • Support implementations, renewals, and ongoing service delivery • Act as the voice of the client internally and provide product and leadership feedback • Partner with sales, operations, and leadership to ensure alignment and execution • Contribute to process improvements and team standardization • Perform additional duties as assigned

🎯 Requirements

• 3+ years of experience in account management, client success, or customer-facing roles • Demonstrated success in client retention, relationship management or sales • Experience in healthcare, behavioral health, EAP, or employer benefits strongly preferred • Proven ability to manage multiple accounts and priorities effectively • Strong communication and relationship-building skills • Experience leading client meetings and presenting to stakeholders • Ability to navigate ambiguity and operate in a fast-paced environment • Adaptability and strong problem-solving skills • Strong presentation skills and comfort in speaking to/with all levels of an organization • Bachelor’s degree preferred • Willingness to travel nationally and attend meetings and/or conferences as requested • Must represent the company in a professional manner • Punctuality and good attendance expected • Verbal and written communication, telephone usage, filing, sitting, typing, driving, reading and carrying required to perform the essential functions

🏖️ Benefits

• Equal employment opportunities and protection from discrimination and harassment • Reasonable accommodations for individuals with disabilities • National travel and attendance at meetings and/or conferences as requested