Senior Content Specialist

🔥 3 minutes ago

🐻 Alaska, Iowa, +6 more states – Remote

🐻 Alaska – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🎸 Mississippi – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $117.3k - $169k / year

⏰ Full Time

🟠 Senior

✍️ Content Marketing Manager

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ŌURA

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

ŌURA is a company that produces smart rings designed to provide in-depth health metrics and insights. The Oura Ring tracks a variety of health-related data such as sleep patterns, heart rate, activity levels, and stress. It aims to help users live healthier and more productive lives through accurate biometrics tracked via a comfortable ring worn all day and night. With features that benefit women's health, heart health, and overall wellness, ŌURA rings are marketed as both technologically advanced and user-friendly devices for personal health monitoring.

📋 Description

• Contribute expertise to content strategies aligned with the member journey, support operations, and Member Experience team goals • Develop and maintain structured internal and external knowledge bases, including taxonomies, metadata schemas, naming conventions, and scalable layouts • Establish and enforce content governance standards, templates, style guides, and lifecycle workflows • Enhance content workflows through innovative tools, including thoughtful integration of Generative AI • Design, build, and optimize scalable frameworks and structured content models for internal knowledge bases • Partner with Support Engineering and Support Ops to develop use cases, logic trees, and structured user pathways • Develop, edit, and maintain documentation for internal content processes, tools, and workflows • Establish continuous optimization loops, feedback processes, and audit cadences for current, accurate knowledge systems

🎯 Requirements

• 8–10+ years of experience in content strategy, content structure design, knowledge management, or customer/member experience roles • Experience ideally in fast-paced tech or hardware/software environments • Proven track record building and managing complex technical knowledge bases, content frameworks, or information layouts • Experience working with or integrating Generative AI tools into content workflows • Strong analytical and problem-solving skills • Experience partnering with technical teams to build logic trees or map user workflows • Exceptional written skills and ability to simplify complex product mechanics into structured, scannable documentation • Proficiency in knowledge base and ticketing platforms such as Zendesk • Proficiency in project management and collaboration systems such as Jira, Slack, and Google Workspace • Proficiency in process mapping tools such as Miro • Must reside in an eligible US location; candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, or Wisconsin are not considered

🏖️ Benefits

• Competitive salary and equity packages • Health, dental, vision insurance, and mental health resources • An Oura Ring of your own plus employee discounts for friends & family • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave