Customer Success Associate

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $15 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🛒 Retail

👗 Fashion

B2C • Retail • Fashion

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) is a leading lifestyle products and services company that operates a diverse portfolio of global consumer brands. The company focuses on retailing clothing, accessories, and home goods through its various brands, which include Urban Outfitters, Anthropologie, Free People, and Nuuly. URBN is committed to responsible sourcing and creating an inclusive environment, reflecting its dedication to social impact and customer engagement.

📋 Description

• Respond to customer inquiries via chat or email • Provide accurate information on services and policies • Resolve routine issues such as subscription status updates, refund requests and billing inquiries • Escalate complex cases to higher-level support when necessary • Follow clear guidance given by the leadership team when appeasing customers • Empathetic to customers’ needs but understanding of the business’ bottom line • Collect and share feedback to external teams to ensure the needs of the customers are being met

🎯 Requirements

• Experience in customer service or related role • Demonstrate a passion for and understanding of the URBN brands, customers and product • Must have access to consistently stable internet connection

🏖️ Benefits

• medical • dental • vision • PTO • generous employee discounts • retirement savings • much more!