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Senior TLE Auto Appraiser

Job not on LinkedIn

🕒 July 31

🚗 Michigan – Remote

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💵 $63.6k - $121.5k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

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👻 Ghost score 44%

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Logo of USAA

USAA

10,000+ employees

Founded 1922

🏦 Banking

🛡️ Insurance

💸 Finance

Banking • Insurance • Finance

USAA is a financial services company that provides banking, insurance, and investment products to current and former military members and their families. The company is committed to superior customer service and secure technology for its members, offering a private portal for business access and interaction with their services.

📋 Description

• Investigate, negotiate, evaluate, and appraise vehicle damage claims for repairable and total loss vehicles • Evaluate highly complex auto physical damage claims using digital tools, contract terms, corporate guidelines, and state laws • Investigate claim damages through communication with insureds, internal claims adjusters, and third parties/vendors • Review facts of loss and vehicle damage to identify subrogation opportunities and maintain supporting documentation • Review claims and suppliers for fraud indicators and refer applicable matters to the Special Investigations Unit • Maintain accurate and current claim file documentation • Manage desks, follow up timely, and map repair plans and timelines to support accurate claims adjudication • Review additional damages from repair facilities and complete supplements or triage inspections to field providers • Serve as a subject matter expert for disputed claims or trials • Support team members on escalated routine issues • Partner with vendors and internal business partners to resolve highest-complexity claims • Coordinate with external regulators when needed to ensure documentation and compliance • Provide policyholders with coverage, repair estimate or total loss valuation, and claims/repair process information • Support workload surges and catastrophe response operations, including on-call dates and possible evening, weekend, or holiday work • Participate in CAT deployment travel with minimal notice when assigned • Identify, measure, monitor, and control risks in accordance with risk and compliance policies

🎯 Requirements

• High School Diploma or General Equivalency Diploma • 2 years of auto appraising experience • Proficient knowledge of P&C insurance policy contracts and coverages • Knowledge of auto parts distribution processes • Knowledge of claim appraisal processes and procedures • Advanced working knowledge of CCC or similar estimating platforms • Demonstrated written and verbal communication skills with members, claimants, repair facilities, and internal and external stakeholders • Acquisition and maintenance of an insurance adjuster license within 90 days and 3 attempts • USAA does not provide visa sponsorship; applicants must not require current or future immigration support • I-CAR certification listed as a differentiator

🏖️ Benefits

• Remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs • Comprehensive medical, dental and vision plans • 401(k) • Pension • Life insurance • Parental benefits • Adoption assistance • Paid time off program • Paid holidays • 16 paid volunteer hours • Various wellness programs • Career path planning • Continuing education assistance • Pay incentives may be available based on overall corporate and individual performance

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