Patient Services Representative

🔥 2 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $14 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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US Acute Care Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏥 Healthcare

💊 Pharmaceuticals

📡 Telecommunications

💰 Private Equity Round on 2021-02

Healthcare • Pharmaceuticals • Telecommunications

US Acute Care Solutions is a physician-owned company specializing in the management and provision of acute care services across the United States. With a focus on emergency medicine, hospital medicine, and critical care, USACS partners with health systems to enhance patient care and improve the healthcare continuum. Annually, the company serves over 10 million patients and operates more than 500 clinical programs in 30 states, driven by a commitment to innovation, quality, and collaborative healthcare delivery.

📋 Description

• Handle high volume inbound calls from patients, patient representatives, attorneys, and insurance companies • Identify callers’ needs and resolve inquiries accurately and promptly • Research and document billing issues using standard work policies, procedures, and department resources • Use escalation protocols for complex accounts • Clearly communicate USACS billing policies regarding patient accounts • Identify billing concerns and take proactive steps to minimize negative impacts • Maintain confidentiality and professionalism in compliance with HIPAA and USACS standards • Research accounts, process payments and adjustments, and process incoming correspondence • Adhere to department schedules and attendance policies to ensure call-center coverage

🎯 Requirements

• High school diploma or equivalent • Experience in call centers, customer service, medical insurance, or billing is helpful, but not required • Ability to provide the highest quality of customer service • Exceptional phone skills and active listening • Ability to adapt communication style to different types of callers while maintaining professionalism, composure, and empathy • Proficiency with Windows applications, including Excel, Word, and Outlook • Understanding of medical insurance terminology • Basic math skills for handling calculations related to payments and balances • Effective multitasking, prioritization, and time management abilities • Ability to work independently and collaboratively • Ability to work in a fast-paced, ever-changing environment • Willingness to request patient payments and assist in settling account balances • Employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds • Required to have close visual acuity

🏖️ Benefits

• Medical, dental, and vision insurance options • Health savings accounts (HSA) and flexible spending accounts (FSA) • 401(k) employee and employer contributions • Paid time off, including vacation, sick leave, and company holidays • Paid parental leave & family support benefits • Short-term and long-term disability insurance • Life and accidental death & dismemberment (AD&D) insurance • Employee assistance programs & wellness resources • Bonus eligibility, equity, or other incentive programs, depending on the role