Senior Director, Digital Solutions Delivery

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟠 Senior

👔 Director

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USALCO

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1980

💰 Private Equity Round on 2020-06

Chemicals • Water Treatment • Sustainability

USALCO is a leader in the field of water and wastewater treatment chemistry, specializing in innovative solutions designed to provide clean water for drinking and industrial purposes. With over 100 years of experience, USALCO offers a comprehensive line of alumina-based products tailored for various applications, including municipal water treatment, sewage treatment, and industrial processing. Their commitment to excellence and sustainability ensures they remain at the forefront of addressing the growing demand for safe and clean water across the United States.

📋 Description

• Build and lead the customer delivery organization that turns Decision Blue® into a scalable, outcome-driven service model. • Responsible for customer implementation, onboarding, adoption, managed services, and measurable customer outcomes. • Design and lead onboarding programs, including implementation planning, stakeholder alignment, user training, and go-live readiness. • Establish customer health monitoring programs that track adoption and engagement. • Develop scalable support capabilities that balance service and practical expertise. • Create implementation standards, service quality controls, and delivery governance. • Build and lead customer success, implementation, support, and services delivery teams.

🎯 Requirements

• 10+ years leading customer delivery, professional services, customer success, technical services, or implementation organizations. • Experience implementing SaaS, data, analytics, AI-enabled, or decision-support platforms in operational environments. • Demonstrated success building customer success, managed services, or professional services functions that create measurable customer value. • Experience creating repeatable implementation methodologies, service playbooks, customer health processes, and value-realization frameworks. • Ability to work credibly with operators, plant leadership, technical teams, commercial leaders, and executive stakeholders.

🏖️ Benefits

• USALCO is an equal opportunity/affirmative action employer. • All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.