Debt Management Account Processor

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. • Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. • Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

🎯 Requirements

• High school diploma or equivalent • Typically three to five years of clerical and customer service experience • Thorough knowledge of products, services, terminology, procedures and systems related to assigned area • Strong customer service skills • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service • Ability to identify and resolve/escalate complex problems • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Effective verbal and written communication skills

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law