Patient Liaison

🔥 7 hours ago

🐊 Florida, New Jersey, +3 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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US Fertility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

🔬 Science

Healthcare • B2B • Science

US Fertility is the largest physician-led fertility network in the United States, bringing together reproductive medicine practices to deliver high clinical standards and improved pregnancy rates. The organization provides practice management and laboratory management services to fertility practices, operates a Research Division, runs an Innovation Fund to invest in early-stage fertility-related ventures, and supports academic programs and physician training. US Fertility partners with physician-owned clinics across many locations to scale operations, improve patient outcomes, and expand access to reproductive care.

📋 Description

• Generate increased new patient appointments through over-the-phone prospective customer consultations and closing new business • Use a “soft sell” and empathetic approach to convert prospective customers into satisfied customers • Respond to questions and explain the features and benefits of choosing US Fertility • Coordinate with USF offices and supervisors to ensure seamless transition for prospective customers referred to medical diagnosis and treatment • Prepare and report metrics on inside sales results • Recommend process improvements to leadership to increase sales • Maintain the customer database with relevant program information and prospective customer progress • Document unusual circumstances and conversations with potential customers in the database • Follow up with all prospective customers

🎯 Requirements

• Bachelor’s degree required in Biology, Psychology, Sociology, or a related field • Bilingual Spanish preferred • Five years customer service experience with at least two-three years inside sales experience • Competency in active listening and relationship building • Ability to communicate with empathy, accurately, and concisely • Ability to build deep personal connections with emotional callers • Excellent interpersonal and telephone skills • Ability to function in a self directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams, and execute timely and accurate follow through • Working knowledge of healthcare services/fertility is a plus • Must reside in and be authorized to work in New York, New Jersey, South Carolina, Florida, or Pennsylvania

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Tuition assistance and professional development support • Performance-based bonus opportunities • Generous paid time off, paid holidays, and paid parental leave • Life and disability benefits • Fertility Discount Program • Employee wellness and recognition programs