Customer Success Manager

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🕒 February 3

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Valdera

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Chemical

Valdera is a modern sourcing platform that simplifies the buying and selling of high-quality chemicals and raw materials. It connects buyers with quality suppliers globally, utilizing AI and machine learning to automate supplier discovery and qualification. Valdera is not a distributor or marketplace; instead, it streamlines the procurement process, helping businesses anticipate market changes and source at scale. The platform caters to various industries, including chemical manufacturing, beauty, pharma, automotive, and more, building partnerships between buyers and suppliers worldwide. Valdera aims to transform supply chain management by providing market intelligence and a smart, user-friendly platform.

📋 Description

• Own a portfolio of enterprise customers end-to-end • Drive onboarding, adoption, retention, expansion, and measurable business impact • Lead day-to-day relationships with customer owners and functional leads • Translate platform usage into quantifiable outcomes such as cost savings и supply chain resilience • Partner closely with Sales, Product, and Engineering to resolve issues

🎯 Requirements

• 5–10 years of total professional experience • 3–5+ years managing enterprise SaaS accounts • English - Native or professional fluency is required • German: Business fluency preferred • Highly Desirable: Experience in Chemicals, Manufacturing, or Supply Chain/Procurement sectors

🏖️ Benefits

• Equal Opportunity Employer Statement • Committed to building a diverse and inclusive team • Celebrates a culture that values varied perspectives, skills, and experiences • Dedicated to maintaining a workplace free from discrimination