Client Delivery Coordinator

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Vālenz® Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

Vālenz® Health is a comprehensive health plan solutions provider that offers a fully integrated platform designed to simplify the complexities of healthcare for employers, payers, providers, and members. The company focuses on enhancing quality and lowering costs through data-driven insights, member navigation, provider networks, and robust claims management. By connecting various stakeholders in the healthcare ecosystem, Vālenz aims to improve health outcomes and streamline the healthcare experience for all involved.

📋 Description

• Oversee and prioritize incoming requests within the Client Delivery Salesforce Case Queue, including Third-Party Administrator (TPA) enrollments and terminations, ensuring timely and accurate resolution. • Evaluate and route client requests to the appropriate internal teams (e.g., product, engagement, technology) and monitor progress through completion. • Maintain a strong operational understanding of all data files exchanged with clients. • Support data integrity efforts by performing file audits, compiling Machine-Readable File (MRF) data summaries for client-facing teams, and identifying data gaps or issues that may affect product performance. • Troubleshoot user access issues within Valenz Central, ensuring clients and internal stakeholders have appropriate platform functionality. • Partner with the Client Delivery team on implementation-related activities to support smooth onboarding and client satisfaction. • Perform other duties and special projects as assigned to support the Client Delivery function and organizational goals.

🎯 Requirements

• 1+ years of experience in Operations, Data Analytics, Client Delivery, or similar role • Highly organized, ability to prioritize and manage tasks independently • Strong analytical abilities and great attention to detail • Positive professional interactions across a diverse mix of colleagues • Excellent communication skills, both verbal and written • Curiosity, analytical thinking, and a solutions-oriented mindset • A plus if you have: Experience with SalesForce

🏖️ Benefits

• Competitive benefits package with generous employer subsidies • Flexible and remote working options • 401k with generous employer match and immediate vesting • Personal and professional development opportunities • Supportive family benefits, including paid leave for new family members • Companywide philanthropic program, Valenz Communities Connection