Patient Support Nurse

🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Facilitate successful patient journeys to and while on therapy through care coordination, education, and psychosocial support • Provide medication and disease-state education • Provide clinical feedback to enhance the clinical portion of patient support programs • Provide education and support to patients, caregivers, and healthcare providers regarding assigned therapeutic areas • Establish relationships, develop trust, and maintain rapport in a 100% telephonic setting • Counsel and educate patients on product use, dosing and administration, devices, insurance coverage, and reimbursement challenges • Evaluate and contribute to development of program resources • Coordinate and secure financial assistance options for patients with financial need • Follow program guidelines and escalate complex cases according to policy • Receive and make calls regarding disease states, products, patient needs, insurance coverage, and financial support • Maintain and navigate patient account records in a digital CRM • Support healthcare provider offices with prescription questions and challenges • Report and document adverse events and product/safety complaints according to SOPs • Participate in customer meetings, training sessions, orientation meetings, and competency testing • Advocate for patients and healthcare providers regarding insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals • Follow corporate policies, procedures, and SOPs; complete training deadlines • Perform additional assigned tasks and projects

🎯 Requirements

• AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states • Four or more years of nursing experience; prior telephonic experience a plus • Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus • Clear and effective oral and written communication; may be asked to submit a written test sample • Proficient with Microsoft products, including Excel and Adobe • Experience and comfort with a digital CRM required • Attention to detail and follow-through in communication with patients and providers • Empathetic listening skills • Willingness to work in a fast-paced environment and ability to multitask and pivot • Strong customer service experience and skills • Must be eligible to obtain licensure in all 50 states • Prefer candidates able to type at least 35 words per minute with 97% accuracy • Employment contingent upon successful background check and, depending on the position, drug screen

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment encouraging new ideas • Inclusive workplace and mission-driven culture • Minimal travel flexibility preferred