Trade Operations Specialist

🕒 June 27

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Responsible for implementing patient cost benefit program business rules with Valeris’ processing partners • Implement the program service requirements to ensure delivery on time and to the exact specifications • Troubleshoot and problem solve any issues and concerns from clients, and various internal teams • Serve as the liaison between internal departments to coordinate work as required to efficiently deliver the services required for programs • Review request inputs/requirements for accuracy and completeness • Complete requests for configuration of systems/applications for service instances in support of programs • Provide end-user support during and after the implementation process • Review and execute the day-to-day activities of assigned service area • Receive, evaluate, and execute service implementation tasks for assigned services • Identify process and system improvements to create efficiencies with measurable outcomes • Monitor service KPIs to identify, submit, and resolve service delivery incidents/problems

🎯 Requirements

• 1-2 years of service-related experience in operations, customer service, systems and/or product development • Comfort level working in multiple technology systems/platforms • Directly supporting and liaising between the client facing teams and technology and operational delivery teams • Understands concepts of relational databases and structures • SQL experience a plus • MS Excel skills / ability to review data sets to conclude outcome • Ability to collaborate with users to articulate requests, issues and resolution on time • Ability to work on multiple projects at the same time • Must possess excellent written and verbal communication skills • Ability to interact with vendors, contractors, sub-contractors, internal partners • Proven problem-solving abilities • Logical and efficient with keen attention to detail • Superior organizational skills including detailed documentation • Demonstrates initiative and self-motivation, with the ability to independently develop new skills, take ownership of learning, and proactively seek opportunities for personal and professional growth. • Demonstrates strong adaptability and flexibility in dynamic environments, with the ability to quickly adjust to shifting priorities, evolving requirements, and changing business needs while maintaining productivity and a high standard of work. • Exhibits a strong sense of urgency with the ability to effectively prioritize tasks, manage competing deadlines, and focus on high-impact activities in fast-paced environments.

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact