Training Specialist

🕒 July 6

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Provide in-person and/or virtual training to program team members using manufacturer-provided and client approved materials • Deliver reimbursement fundamentals training covering benefit investigations, EOB interpretation, and RCM basics for both RCM and Nurse Navigator team members • Support training alignment with manufacturer-provided and client approved content, incorporating or leveraging manufacturer materials where applicable • Communicate training content gaps or update needs to the appropriate client and internal stakeholders, in alignment with manufacturer-provided and client approved content standards • Support the training team in the maintenance and delivery of existing manufacturer-provided and client approved training materials • Update the knowledge management system to ensure it holds the most up-to-date program and reimbursement information • Facilitate new hire training and skills development classes for both RCM and Nurse Navigator populations • Coordinate and deliver reimbursement compliance training updates and skills refresher classes • Track new hire and annual compliance training completion as needed • Provide follow-up for all new hire classes at 30 days and 60 days post training to ensure that skills have transferred to the job • Document areas of concern for all trainees and review results with Training and Development Manager • Pursue ongoing professional development in training delivery through attendance of webinars and meetings for training professionals • Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies • Determines appropriate instructional methods to use in a variety of settings (e.g., group instruction, workshops, individual training) • Selects appropriate manufacturer-provided and client approved training resources and facilitates supplemental exercises such as reimbursement workflow simulations and payer scenario practice • On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data • Ensure all SOPs are followed with consistency • Conducts miscellaneous tasks or projects as assigned

🎯 Requirements

• Bachelor's degree required, preferably in health sciences, business, or a related field • Excellent interpersonal skills, including the ability to quickly develop strong working relationships with others • Excellent communication skills, both verbal and written • Ability to work in a fast-paced, ever-changing environment • 5 years of experience required working in or with the pharmaceutical industry • A minimum of 5 years of training roles with experience in delivering didactic content and facilitating adult learning programs • Strong working knowledge of reimbursement fundamentals including benefit investigations, EOB interpretation, and revenue cycle management (RCM) processes • 5 years of insurance experience; PACS or CCM preferred • Telephony patient experience required; 5 years preferred • 2 to 5 years of Salesforce experience

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact