Senior GTM Operations Analyst

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🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🎁 Product Marketing

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Vanco

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 $80M Private Equity Round on 2012-03

Consulting • Healthcare • Legal

Vanco is a leading provider of payment processing solutions catering to community organizations, including faith-based, nonprofit, professional services, and educational institutions. With over 30 years of experience, Vanco services more than 45,000 clients nationwide, assisting them with payments, donations, and administrative software. The company is dedicated to supporting those who enrich their communities, helping improve the lives of individuals through various organizations like churches, schools, and child care providers.

📋 Description

• Serve as a business partner to the Sales, Customer Success, and Marketing organizations, driving operational initiatives that support revenue growth and sales effectiveness. • Support alignment across Sales, Marketing, Customer Success, and Finance around shared revenue goals, definitions, and success metrics. • Lead cross-functional projects focused on implementing GTM tech stack enhancements and process improvements. • Design scalable, repeatable revenue processes and identify and help eliminate process friction across the customer lifecycle. • Own lead management and deal handoff processes between Marketing, Sales, and Customer Success, ensuring consistent execution. • Support bi-weekly forecast review and pipeline governance meetings for the Sales and Customer Success teams, partnering with leadership to analyze performance trends, identify risks and opportunities, and improve forecast accuracy. • Assist Senior Director with analysis and compiling of data to support internal and external executive level meetings. • Own and maintain sales performance reporting, dashboards, and KPI tracking across the sales and CS organization, with a focus on clean data and clear accountability, providing actionable insights to leadership. • Design and optimize Salesforce reports, dashboards, approval workflows, and operational frameworks that improve visibility, efficiency, and decision-making. • Maintain data quality and reporting integrity across Salesforce and connected systems, and support documentation of processes and SOPs to ensure auditability. • Partner with Marketing to build reporting and dashboards on funnel conversion rates, lead-to-pipeline conversion, and multi-touch attribution across channels. • Provide visibility into marketing-sourced and marketing-influenced pipeline and revenue, helping align Marketing and Sales on shared KPIs and definitions. • Support quota setting and capacity planning in partnership with GTM Operations and Finance Leadership. • Support payout accuracy and sales compensation administration in partnership with Finance. • Support Customer Success onboarding, renewal, and expansion operations, and help track health scores and retention KPIs. • Partner closely with sales leadership to prepare Quarterly Business Reviews, leveraging data and performance trends to support strategic planning.

🎯 Requirements

• 3–5 years of experience in Revenue or GTM Operations, Sales Operations, or a closely related field. • Working knowledge of sales compensation, including plan mechanics, commission calculations, attainment tracking, or dispute resolution. • Working knowledge of Salesforce and strong technical aptitude — comfortable learning report/dashboard building, workflow and approval process configuration, and data hygiene best practices; experience with Account Engagement (Pardot) required. • Experience with LeanData and Salesloft is a plus. • Demonstrated expertise in process documentation — translating operational workflows into clear, repeatable, well-governed processes. • Experience leading or supporting forecast/pipeline governance cadences. • Comfortable operating in a small, fast-moving team without a large inherited playbook. • Track record of rebuilding or overhauling neglected, outdated, or abandoned systems and processes — not just maintaining what's already working — and doing so at pace. • Strong communication and stakeholder management skills across sales, CS, marketing, and executive leadership. • SaaS experience required. • Experience with payments processing or a consumption-based business model is a plus. • Strong working knowledge of data analysis, with the aptitude to work through complex, ambiguous data sets and turn them into clear, actionable recommendations for leadership. • Working knowledge of the full GTM motion — from marketing and demand generation through sales, deal closure, onboarding, and renewal/expansion — and how each stage connects to and impacts the others. • Working knowledge of AI tools and applications within RevOps, and a genuine curiosity for how AI can be applied to reporting, forecasting, and process automation.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options