Director of Operations – Client Success

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Vanna Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

⚕️ Healthcare Insurance

🧘 Wellness

🌍 Social Impact

Healthcare Insurance • Wellness • Social Impact

Vanna Health is a company dedicated to reimagining care and community for individuals with serious mental illness (SMI). They focus on psychosocial rehabilitation to improve health outcomes and reduce healthcare costs. By rebuilding payment models and technology, they enable community-based care, enhancing the quality of life for people with SMI. Vanna Health provides inclusive psychosocial rehab at scale, using their Vanna Connect program to engage individuals through methods such as 1:1 coaching, local support groups, and digital engagement. Their approach not only reduces healthcare costs but also fosters community inclusion and social outcome improvements.

📋 Description

• Serve as the primary relationship owner for assigned client accounts. • Build and maintain executive-level client relationships. • Lead governance meetings, business reviews, and stakeholder communications. • Partner with executive leadership to support renewals and expansion opportunities. • Own and continuously improve SOPs, workflows, playbooks, and operational standards. • Drive consistency across markets and programs. • Ensure teams have the tools, resources, and operational guidance needed to execute successfully. • Leverage client feedback and operational insights to drive improvements.

🎯 Requirements

• 8+ years of healthcare operations, client success, account management, consulting, or related leadership experience. • Experience managing enterprise-level client relationships. • Strong operational process improvement experience. • Exceptional communication and stakeholder management skills. • Ability to influence across teams without direct authority.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development • Flexible work arrangements