Program Manager, Digital Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $127k - $149k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

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Vanta

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

Compliance • Security • SaaS

Vanta is a trust management platform that streamlines compliance workflows and enhances security programs for businesses. By leveraging automation, Vanta helps companies achieve and maintain compliance with frameworks like SOC 2, ISO 27001, and GDPR. It offers solutions for companies of all sizes, from startups to enterprises, ensuring security and compliance at scale. With integrations with over 375 tools, Vanta leverages AI to simplify tasks such as questionnaire automation and vendor risk management. Vanta empowers service providers and auditors to deliver efficient and satisfactory experiences, helping businesses build trust with their clients and partners.

📋 Description

• Own digital customer success programs end to end, including cohort onboarding and one-to-many activation programs • Design, build, and optimize scalable email communications across onboarding, activation, and adoption stages • Partner with Customer Success, Product, Education, Marketing, and Community to tailor programs to customer segments and adoption milestones • Measure program performance against onboarding, activation, engagement, and time-to-value goals • Partner on activation strategy and own digital program execution for product launches and strategic adoption initiatives • Build activation experiences across email, in-app messaging, educational resources, community programming, and live learning • Identify opportunities for proactive intervention and deeper adoption using customer and product data • Define program-level success metrics and partner with Data on reporting connecting digital engagement to activation, adoption, and retention • Use AI tools to streamline workflows, develop content, analyze insights, and improve program efficiency • Build frontline awareness, buy-in, and enablement for new programs

🎯 Requirements

• 5+ years of experience in customer-facing, lifecycle marketing, customer success, or program management roles, preferably in SaaS • Experience designing, launching, and optimizing scalable onboarding, product activation, and customer engagement programs • Strong understanding of the customer journey, product adoption, and retention levers • Experience using behavioral triggers and customer data for targeted, personalized engagements • Ability to analyze product usage and engagement data and measure program effectiveness • Strong project management skills and ability to drive cross-functional initiatives independently • Excellent communication, stakeholder management, and customer-facing content development skills • Proficiency with AI tools such as Claude or ChatGPT • Experience with Salesforce, Snowflake, Customer.io, customer success platforms, or similar systems • Exposure to customer education, community engagement, or content strategy • Uses AI in day-to-day work to amplify skills and strengthen outcomes • Must be authorized to work in the U.S. without current or future employer sponsorship

🏖️ Benefits

• Industry-competitive salary and equity • Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans • 16 weeks paid Parental Leave for all new parents • Health & wellness stipend • Remote workspace, internet, and cellphone stipend • Commuter benefits for team members who report to the SF and NYC office • Family planning benefits • Matching 401(k) contribution with immediate vesting • Flexible PTO policy, plus 80 hours of Sick Time • 11 company-paid holidays • Virtual team building activities, lunch and learns, and other company-wide events

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