Director, Global Accounts

🕒 October 19

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 11%

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Vantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📣 Marketing

☁️ SaaS

🛍️ eCommerce

💰 Series unknown on 2016-02

Marketing • SaaS • eCommerce

Vantage is a unified retail media platform that helps retailers and advertisers simplify and scale retail advertising operations. The platform centralizes campaign management, targeting and optimization, media planning, billing and analytics, and supports on-site, off-site and in-store advertising through integrations with ad servers, demand sources, CMS and billing/CRM systems. Vantage offers a self-serve interface, role-based advertiser access, AI-powered campaign intelligence, and enterprise-grade reliability to orchestrate retail media workflows and provide full spend visibility.

📋 Description

• Own revenue growth across the existing client base through expansion and upsell plans and NRR targets • Build strategic relationships with largest accounts as executive sponsor • Step in early on renewals, escalations, and negotiations • Set account strategy and scalable playbooks across regions and markets • Establish account plans, QBR cadence, and renewal motions • Plan account coverage as the portfolio grows • Lead, coach, and develop the account team • Forecast account team capacity and build the case for new hires • Lead contracting strategy with Finance and leadership, including SOW structure, pricing, change orders, and billing disputes • Partner with Client Success, Launch, AdOps, Product, and Engineering to align client needs with the roadmap and consistent delivery • Report on NRR, upsell, renewals, and client satisfaction to senior leadership

🎯 Requirements

• Proven experience running a multi-region account team at a retail media network, ad tech company, or commerce platform • Experience managing managers and developing account leaders • Track record of net revenue retention, renewal, and upsell results across an enterprise portfolio • Commercial fluency with SOWs, pricing, and billing disputes • Experience as a member of a senior leadership team, including planning and budgeting for a function • Experience building capacity models, including accounts per manager, account segmentation, and health scoring • Credibility with senior client stakeholders, including in difficult conversations • Working knowledge of retail media and commerce media platforms • Clear written and verbal communication to senior management • Ability to travel within North America and internationally, up to 50% of the time • Successful completion of a criminal background check

🏖️ Benefits

• Remote-first work environment • Flexible work philosophy and remote-friendly setup • Home office support • Annual company retreats • Equal opportunity employer • Reasonable accommodations throughout the application process

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