Director, Global Accounts

🕒 October 19

🇨🇦 Canada – Remote

💵 CA$200k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 1%

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Vantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📣 Marketing

☁️ SaaS

🛍️ eCommerce

💰 Series unknown on 2016-02

Marketing • SaaS • eCommerce

Vantage is a unified retail media platform that helps retailers and advertisers simplify and scale retail advertising operations. The platform centralizes campaign management, targeting and optimization, media planning, billing and analytics, and supports on-site, off-site and in-store advertising through integrations with ad servers, demand sources, CMS and billing/CRM systems. Vantage offers a self-serve interface, role-based advertiser access, AI-powered campaign intelligence, and enterprise-grade reliability to orchestrate retail media workflows and provide full spend visibility.

📋 Description

• Own revenue growth across the existing client base, with expansion and upsell plans and an NRR target for every account • Build strategic relationships with the largest accounts as executive sponsor • Step in early on renewals, escalations, and negotiations • Set the account strategy and playbook, including account plans, QBR cadence, and renewal motions • Plan account coverage as the portfolio grows • Lead, coach, and develop the account team • Forecast account team capacity and build the case for new hires • Lead contracting strategy with Finance and leadership, including SOW structure, pricing, change orders, and billing disputes • Partner with Client Success, Launch, AdOps, Product, and Engineering to align client needs with the roadmap and consistent delivery • Report on NRR, upsell, renewals, and client satisfaction to senior leadership • Serve as a member of the Senior Leadership Team, reporting to the VP of Solutions & Delivery

🎯 Requirements

• Proven experience running a multi-region account team at a retail media network, ad tech company, or commerce platform • Experience managing managers and developing account leaders • Track record of net revenue retention, renewal, and upsell results across an enterprise portfolio • Commercial fluency owning SOWs, pricing, and billing disputes • Experience as a member of a senior leadership team, including planning and budgeting for a function • Experience building capacity models, such as accounts per manager, account segmentation, and health scoring • Credibility with senior client stakeholders, including in difficult conversations • Working knowledge of retail media and commerce media platforms • Proactive, relationship-led approach with clear written and verbal communication to senior management • Ability to travel within North America and internationally, up to 50% of the time • Successful completion of a criminal background check

🏖️ Benefits

• Remote-first work arrangement • Flexible work philosophy • Home office support • Annual company retreats • Equal opportunity employer • Reasonable accommodations throughout the application process

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