Customer Service Specialist

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $44k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Vantive

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, Vantive has driven meaningful innovations in kidney care. The company’s solutions and services deliver over 1 million touchpoints each day to patients around the world. Vantive focuses on elevating the dialysis experience through digital solutions and advanced services, while also investing in transforming vital organ therapies beyond kidney care. The company aims to provide therapies that fit more easily into providers’ practices and patients’ lives, offering greater flexibility and efficiency for care teams, and longer, fuller lives for patients.

📋 Description

• Manage all aspects of order-fulfillment processes for Renal Medical Products through inbound toll-free calls and non-phone channels such as fax and email • Provide superior service to external customers and internal Vantive team members • Handle exceptions, general inquiries, and correspondence • Document service failures and process gaps, and escalate issues impacting customers and the organization • Accurately process and place new orders, back-orders, shipping adjustments, returns, and account setups • Manage customer inquiries and exceptions, confirming resolution and next steps on every call • Maintain records and prepare required reports • Support new account setups • Collaborate with Product Information, Distribution Centers, Planning & Deployment, Credit & Collections, Customer Master, Sales Representatives, and other departments • Meet or exceed KPIs including on-time order rate, call-handle quality, first-contact resolution, and cost per order • Drive continuous improvement and balance service quality with cost efficiency

🎯 Requirements

• High School diploma • 2+ years in customer service or order management, preferably in medical/device sectors • Strong verbal and written communication, active-listening, and problem-solving skills • Proficiency with CRM/order-entry systems and Microsoft Office • Demonstrated ability to own complex issues and collaborate across functions • Alignment with Vantive’s mission: “Extending Lives, Expanding Possibilities” through everyday leadership • Ability to work remotely free from distractions with shifts between 7:00 AM and 6:00 PM CST • Must have high speed wired internet connection

🏖️ Benefits

• Paid Time Off (4 weeks) • Paid Holidays (10 paid) • Medical, Dental, Disability and Life Insurance coverage • Vision and Voluntary Benefits • Paid Parental Leave • Retirement Savings Plan • Flexible Health Care Spending Accounts • Educational Assistance Plan • Medical, dental and vision coverage starting on day one • Basic life, accident, short-term and long-term disability, and business travel accident insurance • Aon Pooled Employer Plan (Aon PEP) • Vantive’s 401(k) retirement savings plan • Robust investment options and financial education • Family and medical leaves of absence • Paid time off ranging from 20 to 35 days based on length of service • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits • Discretionary bonuses may be available