Regional Operations Director

🔥 1 hour ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $115k - $150k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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VCA Animal Hospitals

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

👥 B2C

Healthcare • B2C

VCA Animal Hospitals is a nationwide network of veterinary hospitals and support services focused on companion animal health. With over 1,000 local VCA hospitals across the United States and a support office in Los Angeles, VCA provides clinical care, internships, continuing education, and regional leadership for veterinarians, technicians, and hospital staff. The company emphasizes professional development (750+ courses referenced), industry-leading practices (e. g. , wellness plans and clinical stances), and operates as part of the Mars, Inc. family. VCA serves pet owners directly through its hospital network and related services.

📋 Description

• Own and deliver regional P&L and KPIs through strong hospital execution, coaching and holding hospital leaders accountable for results while applying data and operational rigor to strengthen performance. • Drive hospital performance by identifying growth opportunities, expanding service offerings, optimizing appointment and capacity utilization. • Equip and coach hospital leaders to enhance doctor productivity while maintaining the highest standards of medical excellence and patient outcomes and ensuring accuracy of production data. • Manage and execute pricing strategies, discount governance, and fee structures to ensure fairness, competitiveness, and alignment with business goals. • Use financial, operational, and medical quality insights to guide decision-making, identify trends, mitigate risk, and unlock sustainable performance improvement. • Drive regional financial performance with disciplined cash control, effective budgeting, and optimized labor and inventory management. • Execute enterprise-designed programs (VCA and United in Care) with discipline across hospitals driving consistent adoption, reducing one-off local solutions, and ensuring network-aligned operational excellence at the hospital level. • Ensure hospitals consistently deliver exceptional client and Associate experiences and high-quality medical care by optimizing workflows, appointment availability, resource allocation, and operational processes. • Cultivate operational excellence through consistent Hospital leader coaching, visit cadence, and performance conversations. • Model VCA’s mission and The Five Principles of Mars, Inc., setting the cultural tone for the organization and fostering a purpose-driven, high-trust environment where teams thrive.

🎯 Requirements

• Bachelor’s Degree / MBA or DVM or a degree in healthcare • 8+ years driving multi-unit operational performance with end-to-end P&L responsibility, successfully leading through growth in dynamic, matrixed organizations / 10+ Years Preferred • Advanced digital fluency with productivity platforms, including MS365, leveraging cloud-based tools to enhance communication, planning, and operational execution. • Strong proficiency in data and analytics platforms (Excel, Power BI), with the ability to interpret complex data sets, extract actionable insights, and drive data-informed decision-making across a multi-site organization. • Ability to read, write, and speak English • Ability to relocate for career pathing.

🏖️ Benefits

• medical • dental • vision • paid vacation/sick days • 401(k) • generous employee pet discounts and more!