
10,000+ employees
Founded 1986
🏥 Healthcare
👥 B2C
Healthcare • B2C
VCA Animal Hospitals is a nationwide network of veterinary hospitals and support services focused on companion animal health. With over 1,000 local VCA hospitals across the United States and a support office in Los Angeles, VCA provides clinical care, internships, continuing education, and regional leadership for veterinarians, technicians, and hospital staff. The company emphasizes professional development (750+ courses referenced), industry-leading practices (e. g. , wellness plans and clinical stances), and operates as part of the Mars, Inc. family. VCA serves pet owners directly through its hospital network and related services.
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10,000+ employees
Founded 1986
🏥 Healthcare
👥 B2C
Healthcare • B2C
VCA Animal Hospitals is a nationwide network of veterinary hospitals and support services focused on companion animal health. With over 1,000 local VCA hospitals across the United States and a support office in Los Angeles, VCA provides clinical care, internships, continuing education, and regional leadership for veterinarians, technicians, and hospital staff. The company emphasizes professional development (750+ courses referenced), industry-leading practices (e. g. , wellness plans and clinical stances), and operates as part of the Mars, Inc. family. VCA serves pet owners directly through its hospital network and related services.
• Lead, coach and develop a geographically dispersed team of Regional Risk Managers. • Translate enterprise Value Protection, Field Risk & Performance strategy into regional priorities, annual plans and operating cadences. • Advise senior field leaders on complex risk, operational and business-performance matters. • Direct and quality-assure regional field assessments, operational assurance reviews, audits and corrective-action plans. • Oversee complex investigations involving financial loss, misconduct, diversion, compliance concerns, associate safety or operational breakdowns. • Analyze operational and financial data to identify charge capture, revenue integrity, margin leakage, loss reduction and execution-consistency opportunities. • Lead implementation and sustained follow-through of enterprise risk, compliance, safety, operational assurance and performance initiatives. • Develop regional performance reviews using dashboards, exception reporting, trend analysis and field intelligence. • Build cross-functional partnerships with P&O, Legal, Compliance, Finance, Medical Operations, Safety and Insurance teams. • Coordinate regional responses to significant incidents, crises, disasters and business disruptions. • Recommend improvements to enterprise policy, process, systems, analytics, training and operating models. • Maintain governance, confidentiality, quality, case management, reporting, records and compliance documentation.
• Bachelor’s degree in Business, Risk Management, Criminal Justice, Safety, Healthcare Administration or a related field required; equivalent combination of education and experience may be accepted. • Minimum 10 years of progressively responsible experience in multi-site risk management, operations, compliance, investigations, safety, asset protection, operational assurance or business-performance leadership. • At least 3 years of direct people leadership or significant accountability for delivering results through others. • Experience advising senior field leaders and managing complex matters across a broad geography. • Proficiency with Microsoft Office, case management and reporting tools. • Ability to interpret dashboards and operational data. • Valid driver’s license. • Ability to travel approximately 50%, work independently across assigned markets and respond to urgent matters when needed. • Experience with Power BI or similar analytics platforms, workflow tools and technology-enabled risk or performance solutions preferred. • Twelve or more years of relevant experience preferred. • CPP, CFE, ARM, CRM, CSP, WZ, Lean/Six Sigma, change-management or other relevant professional certification preferred. • Experience building or evolving field capabilities, leading crisis or business-continuity response and implementing enterprise programs in a decentralized operating environment preferred. • Exceptional business and financial acumen. • Deep technical expertise in enterprise risk management, operational assurance, investigations, compliance, controlled substances, safety, physical security, crisis response and business continuity. • Proven people leadership of geographically dispersed professionals. • Advanced analytical and problem-solving capability. • Strong executive communication, facilitation and presentation skills. • Demonstrated change leadership and program implementation across multiple markets.
• Medical insurance • Dental insurance • Vision insurance • Paid vacation days • Paid sick days • 401(k) • Generous employee pet discounts • Competitive compensation
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💰 $135M Series C on 2020-03
⏰ Full Time
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