Ambulatory Access Optimization Specialist

🔥 12 hours ago

🏈 Alabama, Florida, +13 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $75.5k - $117.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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VCU Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

VCU Health is an academic medical center dedicated to advancing medicine and improving community health. With over 800 physicians across 200 clinical specialties, it offers a wide range of services including cancer care, heart and vascular services, neurosciences, orthopaedics, pediatrics, emergency care, and telehealth. VCU Health integrates cutting-edge technology and clinical expertise to make medical advancements a reality. It operates various hospitals and comprehensive care centers, including the VCU Medical Center in Downtown Richmond and the Children's Hospital of Richmond. VCU Health also emphasizes research and clinical trials to push the boundaries of what's possible in medicine.

📋 Description

• Serve as the primary operational contact for assigned specialties, supporting scheduling workflow optimization and adoption of Epic tools • Lead implementation and sustainment of access standards by aligning scheduling practices with enterprise strategy and specialty needs • Identify and resolve operational barriers such as template inefficiencies, held time, and visit type inconsistencies through collaboration with clinical and design teams • Provide targeted education and training to specialty leadership and frontline staff on scheduling tools, workflows, and best practices • Monitor key performance indicators including held time, block release rates, self-scheduling penetration, and deny rates; proactively escalate gaps • Support change management efforts for successful adoption and long-term sustainability of scheduling improvements • Act as a subject matter expert for Epic scheduling tools and embed them effectively in daily operations • Facilitate visit type cleanup and optimization, including Fast Pass and self-scheduling configurations • Drive consistency and reduce variation in scheduling practices across departments to maintain governance and improve patient access • Perform other duties, participate in special projects, assist team members, and accept alternate assignments as required

🎯 Requirements

• Must permanently reside in Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia • Bachelor’s degree in Business, Finance, Health Information Management, or related field required; a combination of education and experience may be considered in lieu of the degree • Two (2) plus years of EPIC Cadence design, build, and implementation experience, including provider template optimization, visit type, department, and provider build experience preferred • Project management experience required • Ability to manage multiple priorities simultaneously • Ability to handle high-stress periods, fluctuating workloads, interruptions, and frequent change • Ability to lift/carry 0–50 lbs. • Manual dexterity and finger dexterity • Strong recall, reasoning, problem solving, hearing, clear speech, legible writing, reading, and logical thinking