Collections Specialist

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Vector Airport Systems

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

🚀 Aerospace

🤝 B2B

☁️ SaaS

Aerospace • B2B • SaaS

Vector Airport Systems is a provider of airport-focused technology and services, delivering software and managed services to help airports and airspace authorities bill, collect and manage aircraft fees and operations. Their PLANEPASS product includes airport aircraft fee billing & collection, country/airspace (FIR) fee billing & collection, and an intuitive noise and operations management system for airports. Vector partners with airports and airspace authorities to streamline revenue collection and operational monitoring through innovative technologies.

📋 Description

• Make outbound phone and email efforts to collect on past due invoices • Perform skip-tracing using internal and external research tools • Apply timeboxing strategies based on account balance to maximize efficiency • Accurately document all activity and account updates in the CRM to ensure complete, timely, and compliant records • Assist with incoming customer service calls as needed, providing timely and professional support to address questions or resolve issues • Gain a working knowledge of aviation industry terminology and business practices through ongoing on-the-job training • Maintain Vectors collection success rate by applying established methods and customer service standards to meet and exceed goals • Perform research on accounts, using available company records and internet resources • Employ verbal and written communication skills to respond to customer service inquiries and collect from accounts in a timely fashion, while maintaining a positive and professional rapport with all clients • Collaborate with team members to find greater efficiency, new methods, or process improvements to bring in more revenue and find success as a group

🎯 Requirements

• Minimum of 5 years collections experience • Recent experience with skip tracing tools and techniques • Proven ability to apply timeboxing strategies based on account balance • Proficient with MS Office 365 suite • Strong verbal and written communication skills • Highly organized with excellent attention to detail • Excellent multitasker that can prioritize as needed and adapt to changes in workflow • An analytical thinker with strong problem-solving skills • A team-player attitude that puts the goals of the company, department or team before their own • Ability to work standard business hours, Monday through Friday.

🏖️ Benefits

• Competitive base compensation plus performance incentives tied directly to dollars collected and portfolio results • Work/Life Balance is respected and encouraged • Leadership takes a constructive interest in every team members success • Our cultural focus on people and results - not bureaucracy and arbitrary rules