Customer Advocacy Representative – Retention

🕒 June 25

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Vector Security

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🔐 Security

👥 B2C

🤝 B2B

💰 $450M Debt Financing on 2019-06

Security • B2C • B2B

Vector Security is a provider of residential and commercial security solutions that designs, installs, and monitors alarm systems, video surveillance, smart-home automation, and fire & life-safety systems. The company offers professional installation, 24/7 monitoring, mobile app control, and local branch support for homeowners and businesses, plus managed network and physical security services. With decades of experience, Vector Security serves both individual consumers and regional/national commercial customers.

📋 Description

• Respond to incoming requests for cancellation of services and persuade our customers to remain with us • Assist customers with complaints or issues with the goal of increased customer satisfaction • Identify opportunities to assist dissatisfied customers by providing solutions to prevent cancellation • Focus on retaining accounts and reducing attrition • Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated • Process move out cancellations • Document cases accurately and completely to allow for reporting on trends by category, geography and other data

🎯 Requirements

• High School Diploma or equivalent • Able to communicate effectively and professionally to customers • Able to manage multiple tasks with great attention to detail • Able to meet all customer deadlines (both internal and external) • Company-specific software for CRM and scheduling • Able to become proficient in these business systems in order to demonstrate competency with company specific processes and procedures • Have a working knowledge of Microsoft Office Programs

🏖️ Benefits

• Competitive compensation with incentive eligibility • Medical, dental, and vision coverage • Company paid life and AD&D insurance • Company paid short- and long-term disability • FSA/HSA Plans • Voluntary benefit products • 401k retirement savings plan after just 60 days • Paid time off for vacation, sick and floating holidays • Tuition reimbursement