Revenue Intelligence Operations Manager – Renewals

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $102.7k - $190.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Sitting at the center of the post-sales ecosystem, the Senior Renewals Operations Manager ensures that renewals execution, seller workflows, customer-facing processes, and performance insights operate as a cohesive system — aligned with Customer Success, Support, Professional Services, and Sales. • This role brings together people, data, process, and technology — including AI-driven capabilities — to improve renewal outcomes, predictability, and scale.

🎯 Requirements

• Significant executive visibility and influence across regions and functions. • Serve as a trusted operational partner to VP and Director of Renewals Operations; deliver executive-ready insights and support MBRs, QBRs, and strategic planning cycles. • Own the end-to-end renewals operating model and cadence; define and track globally consistent KPIs, leading indicators, and risk signals. • Own and continuously improve the Renewals Account Manager experience; reduce operational friction and increase time spent in high-value customer interactions. • Drive coordination on cross-functional initiatives; champion disciplined change management to ensure high adoption of new processes and tools across regions. • Leverage analytics and AI-powered tools to improve renewal predictability, identify churn risk, surface expansion signals, and reduce manual work for sellers and leaders.

🏖️ Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning