Team Manager – Post-Implementation Services

🕒 March 26

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $90k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Veeva Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

📋 Description

• Lead a post implementation team that services customers of Veeva Quality Cloud • Responsible for hiring, performance management, and mentorship • Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers • Managing supply and demand of your team. Responsible for staffing the right people on the right post-implementation projects and providing oversight to ensure delivery success • Support and coach your team. Find and create billable work to drive productivity and hold your team accountable • Manage escalations and support sales and other teams in the pre-sales process • Cultivate trusted relationships with customers • Provide executive oversight of internal initiatives and project sponsorship • Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

🎯 Requirements

• 5+ years of software services experience at a software vendor or consulting firm • 2+ years in people management • Has grown and led a team of customer-facing software consultants • Operational excellence in leading Services including utilization and resource management • Ability to travel up to 25% of the time

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program