Implementation & Training Specialist

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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Vehlo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🚘 Automotive

📦 Logistics

💼 Consulting

Automotive • Logistics • Consulting

Vehlo is a technology company that provides a suite of industry-focused software and payments solutions for vehicle service operations, including dealership service lanes and independent auto repair shops. Their platform streamlines shop workflows, increases technician productivity, helps close more repair orders, and integrates payment processing, consumer financing, and capital lending to improve revenue and customer experience. Vehlo’s products are built by industry veterans to optimize operations, drive customer loyalty, and connect with existing shop software.

📋 Description

• Hold weekly pre-launch calls for upcoming installations • Build and document each store’s readiness plan before launch • Lead installations at customer dealerships • Deliver role-based training using Vehlo’s standardized training modules • Drive user adoption by ensuring users understand workflow responsibilities and role best practices • Respond to post-launch training needs by phone, text, and webcast within service-level targets • Complete a documented, warm handoff to the Customer Experience team • Maintain fluency in Vehlo’s training curriculum and keep up with product updates • Share customer feedback to improve training modules • Travel to dealerships, including overnight and some weekend travel as required

🎯 Requirements

• 3–5 years of experience implementing software and training end users, ideally in a dealership or automotive setting • Working knowledge of dealership fixed operations (service, parts, and the repair order process) • Familiarity with major dealer management systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack • Confidence teaching adults in person and virtually • Ability to present professionally to customers at every level, from service advisors to dealership leadership • Strong organization and follow-through, with the ability to manage multiple installs and timelines at once • Comfort with computers, tablets, and cloud-based software • Ability to work independently on the road and collaboratively with internal teams • Valid driver’s license • Ability to travel as needed, including by air, car, or public transportation • Preferred: Direct experience in a dealership service department or with a DMS-integrated product • Preferred: Experience delivering standardized training curricula or using a learning or ticketing platform • Preferred: Experience in a fast-growing or changing environment where processes are still evolving • Employment may be contingent upon a background check

🏖️ Benefits

• Medical, dental, vision, and life insurance • 401(k) with company match • Paid time off and holidays