Head of Customer Success – Mid-Market, SMB

🕒 April 7

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Vendelux

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

💰 $2.4M Seed Round on 2022-01

B2B • SaaS • AI

Vendelux is a data-driven platform that provides event intelligence solutions for event marketers and organizers. By utilizing AI-powered insights, Vendelux helps users identify and engage with attendees and sponsors at over 200,000 B2B events. The platform offers tools to define target lists, discover high-ROI events, and drive successful event strategies through collaboration between marketing and sales teams. It aims to enhance event marketing ROI by helping companies choose the best events to sponsor and attend, providing advanced analytics and insights about industry-specific conferences, trade shows, and meetups. Vendelux is trusted by data-driven marketers for its user-friendly interface and reliable data sources, supporting efficient event planning and execution.

📋 Description

• Lead, coach, and develop a team of 4 - 5 Customer Success Managers focused on mid‑market and SMB accounts. • Own retention, expansion, and health metrics for the segment; set targets and drive team accountability and results. • Segment accounts and prioritize resources to maximize growth and reduce churn. • Design and scale playbooks for onboarding, adoption, churn prevention, renewals, and upsell tailored to SMB and mid‑market buyer journeys. • Partner with Sales, Product, Customer Support, and Marketing to align on go‑to‑market motions, product feedback, and enablement. • Coach CSMs on delivering compelling business outcomes.

🎯 Requirements

• 5 - 7 years in Customer Success roles with at least 3 years managing teams, ideally supporting SMB and mid‑market segments. • Proven success hitting retention and expansion targets in a B2B SaaS environment. • Strong operational mindset: experience building playbooks, KPIs, segmentation strategies, and scalable processes. • Excellent people manager and coach; able to hire, develop, and retain high‑performing CSMs. • Comfortable with data and aligning to customer usage and adoption metrics • Exceptional communication and stakeholder management skills • Comfortable in a fast‑paced environment and adept at prioritizing competing demands.

🏖️ Benefits

• Offers Equity