Enterprise Customer Success Manager

🕒 April 1

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Findigs, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

☁️ SaaS

🔐 Security

💰 $12.7M Venture Round on 2021-08

Real Estate • SaaS • Security

Findigs, Inc. is a comprehensive all-in-one renting platform designed to streamline the rental process from application to approval. Their system features include full-service applicant screening, fraud protection, identity verification, income verification, and document analysis. The platform is built for property managers overseeing single-family, multifamily, affordable housing, and student housing rentals. By leveraging advanced technology, such as AI-powered document analysis and custom rules engines, Findigs enhances fairness, protection, and speed in the renting process. The platform aims to eliminate fraud and bias, ensuring transparent and secure rental decisions while providing unrivaled efficiency in tenant approval.

📋 Description

• Serve as a strategic advisor and primary point of contact for a portfolio of enterprise and key mid-market clients, ensuring they achieve their business outcomes using the Findigs platform. • Develop and execute strategic account plans that drive platform adoption, retention, and expansion opportunities within your portfolio. • Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with key client stakeholders to report on value, share insights, and align on future goals. • Proactively monitor account health and product usage to identify and mitigate risks, while also uncovering opportunities for growth and expansion. • Partner with Sales and Implementations to facilitate seamless handoffs from the sales cycle and collaborate on renewal and expansion strategies. • Act as the voice of the customer, translating complex client feedback and requirements into actionable insights for our Product and Engineering teams. • Contribute to scaling and refining our customer success practice by helping define playbooks, processes, and best practices for our enterprise segment. • Navigate and resolve complex client escalations with a sense of urgency, collaborating with internal teams to ensure timely and effective resolution. • Mentor and guide members of the Customer Success team, sharing your expertise in enterprise account management.

🎯 Requirements

• 7+ years of experience in a customer-facing role, with a strong focus on managing a portfolio of large, complex enterprise accounts in a B2B SaaS environment. • Proven ability to build and maintain strategic relationships with senior executives and key stakeholders. A track record of driving product adoption, managing renewals, and identifying expansion opportunities within a client base. • Exceptional presentation skills with the ability to communicate complex concepts clearly and concisely to diverse audiences. • Deep understanding of customer success principles, methodologies, and best practices. • Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight). • Strong analytical and problem-solving skills with the ability to navigate ambiguous, complex client situations. • Willingness to embrace the unstructured, fast-paced environment of a high-growth startup. • Strong communication skills including the ability to translate complex technical issues.

🏖️ Benefits

• Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office. • Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change. • Competitive Compensation: Competitive OTE + Pre-IPO equity. • Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays. • Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.