RapNet
51 - 200 employees
RapNet, a Rapaport Group Company, is the world's largest and most trusted professional online diamond trading network, delivering the best available diamonds, prices, people & market intelligence for buyers, dealers and diamond manufacturers worldwide. RapNet is the go-to destination for anyone who’s serious about their diamond business.
Customer Success Team Lead
🕒 March 28
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RapNet
51 - 200 employees
RapNet, a Rapaport Group Company, is the world's largest and most trusted professional online diamond trading network, delivering the best available diamonds, prices, people & market intelligence for buyers, dealers and diamond manufacturers worldwide. RapNet is the go-to destination for anyone who’s serious about their diamond business.
📋 Description
• Lead, coach, and develop a team of ~6 Customer Success Representatives • Own end-to-end success outcomes across the team’s portfolio, including retention and expansion • Personally manage a book of enterprise and strategic accounts • Support complex accounts and high-value renewal and expansion conversations • Monitor customer health, engagement metrics, and renewal forecasts
🎯 Requirements
• 5+ years of experience in Customer Success with a SaaS product • 2+ years of people management experience leading customer-facing teams • Demonstrated success managing enterprise or strategic accounts • Proven track record of driving renewals, retention, and account growth • Experience using CRM systems (Salesforce strongly preferred) and customer success tools • Exceptional communication, coaching, and stakeholder management skills • Highly organized, data-driven, and execution-focused.
🏖️ Benefits
• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities
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