Customer Success Manager

🕒 March 24

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YOOBIC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

☁️ SaaS

🤝 B2B

🛒 Retail

💰 $50M Series C - YOOBIC on 2021-07

SaaS • B2B • Retail

YOOBIC is a mobile-first, all-in-one digital workplace platform designed to empower and engage frontline teams in retail and hospitality with tools for communication, mobile learning, and digitized task and performance management. The SaaS solution helps multi-location businesses achieve operational consistency, real-time visibility, and improved customer experience by streamlining communications, training, and execution across distributed workforces. Headquartered in London with global offices and customers, YOOBIC sells primarily to businesses and emphasizes operational excellence and frontline employee experience.

📋 Description

• Own strategic client relationships and manage customer success for complex clients • Drive customer adoption and value realisation • Lead Executive Reviews and operational reviews • Act as a trusted advisor on best practices • Identify potential challenges and opportunities early • Leverage data to support decisions and influence outcomes • Collaborate cross-functionally with Sales, Account Management, Product, and Support teams • Partner with Product teams to feedback market insights into the product roadmap

🎯 Requirements

• Strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS • Experience with retail operations • Confident and client-facing with senior stakeholders • Data-driven and able to influence decisions • Initiative and accountability for results • Problem-solving skills in complex situations • Organised in managing competing demands

🏖️ Benefits

• Health insurance • Flexible work arrangements