Customer Success Manager

🕒 March 19

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PermitFlow

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

⚡ Productivity

🤝 B2B

💰 $31M Series A on 2024-02

Enterprise • Productivity • B2B

PermitFlow is a company focused on streamlining the permitting process for developers, builders, contractors, and other professionals across various municipalities. Their platform offers services such as permit research, preparation, submission, and tracking, all designed to expedite the approval process. With a team of local experts and nationwide coverage, PermitFlow ensures that projects are permitted quickly and efficiently, reducing paperwork and enhancing transparency. The company provides specialized solutions for a range of projects including new construction, roofing, and renovations for both residential and commercial properties, making it easier for clients to navigate municipal regulations.

📋 Description

• Lead, mentor, and develop a team of 6 Customer Success Managers, fostering a high-performance, customer-centric culture. • Oversee onboarding, adoption, and renewal across our midmarket customer base. • Partner with CSMs to identify at-risk customers and deploy proactive success plans. • Lead customer escalations and executive communications, ensuring fast resolution and strong outcomes. • Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow’s business goals. • Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience • Act as a champion of customer insights to inform strategic decisions and prioritization.

🎯 Requirements

• 2+ years of experience in a people leadership position in Customer Success, with proven results driving revenue and logo retention across your team • 5+ years of experience in Customer Success • Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making. • Adept at producing clear documentation, thoughtful analysis, concise internal communication, polished presentations, and direct, effective coaching. • Experience in startup or high-growth environments, with a builder’s mindset and bias toward action.

🏖️ Benefits

• Competitive salary and meaningful equity in a high-growth company • Comprehensive medical, dental, and vision coverage • Flexible PTO and paid family leave • Home office & equipment stipend • Hybrid NYC office culture (3 days in-office/week) with direct access to leadership • In-Office Lunch & Dinner Provided